Junior Solution Engineer OTC (REF4894G)
- Performs all administrative tasks related to his/her professional responsibilities
- Reports on the situation to his/her supervisor.
- Ability to perform administrative tasks related to network operation, and based on his/her results achieved in a group and customer specific test, he/she can individually perform the tasks associated with the junior professional level.
- Monitors network solutions or the backbone, creates tickets for possible issues.
- Documents and diagnoses a problem, where needed, and establishes priorities.
- Troubleshoots incoming tickets, manages changes, configures the network assets. Creates so-called problem tickets for complex issues and forwards them to next level of support, as part of the problem management. Implements requested changes in collaboration with other departments, as part of the change management. Closes / provides for the closure of the ticket, once the problem / issue has been resolved. Establishes the right priorities with confidence among the various tasks.
- Knows all corporate processes and principles, and the strategy, and acts in line with the at all times.
- Performs escalations in an efficient and independent manner.
- Performs checks based on the ’4-eyes principle’ as part of the change management.
- Understands complex process and technical dependencies, and performs his/her daily tasks employing these, as part of the incident, change, problem and configuration management.
- Performs all tasks with high-level customer orientation, and improves/increases customer satisfaction by his/her work.
- Represents the Group confidently and efficiently in communications within the company group and with customers.
Qualifications
- Experience in multicultural Environment
- knowledge of more then one Cloud Technologies
- English knowledge
Additional Information
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.