Lead Associate - Operations
The Legal and Case escalation specialist acts as the critical interface between the CRC and the Legal & Compliance Department, as well as the support for the Customer Experience Manager. The role is responsible for managing multiple priorities, escalated matters involving legal or compliance concerns, ensuring accurate and timely communication, risk identification, documentation preparation, coordinate communication, conduct basic legal research as input into case file, submission of case management files, case follow ups, proactive escalation of matters to relevant stakeholders, coordinating with dealer network and internal stakeholders on escalated cases and buyback processes and overall support for both the business and legal functions.
The candidate must demonstrate strong analytical, attention to detail and high degree of accuracy, administrative, strong written and verbal communication skills to effectively manage legal liaison responsibilities in a high-volume customer service environment.
Experience in compliance, Paralegal background would be preferred.
Qualifications
Essential
- Matric
- Fluent in English and at least 1 African languages (Sotho, Zulu)
- Exposure to legal administration & customer service
Preferred
- Tertiary qualification in legal administration, paralegal studies, compliance, or customer service (preferred).
- Minimum 3 years’ experience in a customer facing environment involving escalations or complaints.