Lead Client Success Manager
About Atropos Health
Atropos Health is the developer of GENEVA™ OS , the operating system for rapid healthcare evidence across a robust network of real-world data. Healthcare and life science organizations work with Atropos Health to close evidence gaps from bench to bedside, improving individual patient outcomes with data-driven care, expediting research that advances the field of medicine, and more. We aim to transform healthcare with timely, relevant real-world evidence.
About the Role
The Lead Client Success Manager is a senior, high-impact, customer-facing role responsible for driving the strategic success, retention, and expansion of Atropos Health’s Health System and Life Sciences relationships. Serving as the executive-facing, post-sale lead, this individual acts as a trusted advisor to pharmaceutical, biotechnology, and health system stakeholders, ensuring measurable value realization from Atropos Health’s real-world evidence solutions.
This role owns the full customer lifecycle, from implementation through long-term growth, with accountability for renewal strategy, risk mitigation, and expansion planning. The Lead Client Success Manager proactively identifies opportunities to deepen platform adoption, introduce new use cases, and expand stakeholder engagement across a myriad of teams, including R&D, market access, medical affairs, and commercial teams.
Working cross-functionally with Clinical Insights, Data Science, Engineering, Product, and Commercial teams, this individual translates complex analytical capabilities into strategic business impact. They lead executive business reviews, align customer objectives with quantifiable outcomes, and influence internal roadmap decisions by representing the voice of the customer.
The Lead Client Success Manager manages a dynamic, high-volume portfolio of enterprise accounts, balancing concurrent implementations, studies, executive engagements, and expansion initiatives while maintaining a high standard of strategic partnership. Operating in a fast-paced, high-growth environment, this individual must exercise strong prioritization and executive judgment to effectively navigate competing client demands, internal dependencies, and commercial objectives.
A successful Lead Client Success Manager combines scientific and analytical fluency with strong project management skills, commercial acumen, and executive presence. They are equally comfortable interpreting real-world data insights, shaping value narratives for senior stakeholders, and driving portfolio-level growth through strategic relationship management.
Responsibilities
Own the strategic success and commercial performance of a portfolio of Health System and Life Sciences partners, driving retention, net revenue expansion, and long-term value realization
Serve as the executive-facing strategic advisor, aligning Atropos Health’s analytics capabilities with customer clinical, operational, and commercial priorities
Lead renewal strategy and execution, proactively identifying risk, demonstrating measurable ROI, and partnering with Sales to secure multi-year renewals and expansion opportunities
Identify and develop upsell and cross-sell pathways by uncovering new use cases, stakeholders, and budget owners within existing accounts
Conduct executive business reviews that translate platform utilization, outcomes, and insights into quantified impact and forward-looking strategic plans
Manage a high-volume, complex portfolio of enterprise accounts, effectively prioritizing competing initiatives and balancing delivery excellence with strategic growth objectives.
Partner cross-functionally with Clinical Insights, Data Science, Engineering, Product, and Commercial teams to ensure seamless execution and alignment between customer needs and platform capabilities
Translate complex real-world evidence analyses into clear, actionable business insights tailored to technical and executive audiences
Represent the voice of the customer internally, influencing product roadmap decisions and go-to-market strategy through structured feedback and market insights
Minimum Qualifications
Bachelor’s degree required; advanced degree (MPH, MBA, MS, PhD, PharmD) preferred
7+ years of experience in healthcare, life sciences, consulting, or healthcare analytics
Proven experience managing and growing relationships with enterprise health system and/or pharmaceutical/biotech customers
Demonstrated ownership of renewals and expansion within complex accounts
Experience working with real-world healthcare data (EMR, claims, etc.) and translating insights into business impact
Strong analytical skills; hands-on SQL experience preferred (R/Python a plus)
Experience operating in a startup or high-growth environment
Excellent executive-level communication and project management skills
Reporting
The Lead Client Success Manager reports to the VP, Client Success, Sarah Bauer.
Location
We are a remote first company! All applicants must be legally authorized to work in the United States on a full-time basis and must not require, now or in the future, employer sponsorship. At this time, we are unable to hire in the following states and territories: Wyoming, North Dakota, Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands.
Our Core Values
Bias to Action. We are driven by urgency and persistence, ensuring our actions contribute to the relentless pursuit of our mission.
Intellectual Honesty. We are committed to the integrity of our work, seeking truth, and building transparent methodologies that go beyond industry norms.
Compelled by Curiosity. We seek to solve the unknown, push boundaries, and do not accept the status quo.
Impactful Innovation. We pioneer solutions that pursue equity and representation that have a transformative impact for our customers, users, and patients.
Mindful Mentorship. We approach all interactions with an empathetic understanding, actively investing in the growth of each other and our customers.
Perks
Health Benefits. Our benefit package includes employer paid Medical, Dental, Vision, Life, STD, and LTD insurance. We also offer FSA.
Parental Leave. We offer up to twelve weeks of paid leave for new parents who have been at the company for 6+ months.
Financial Wellness. Save for retirement through our 401k plan with Human Interest.
Flexible Work Environment. We're a remote first company with a flexible vacation policy.
Home Office Stipend. All full-time employees will receive a stipend to support their remote office setup.
Offsites. As a remote company we take time 2-3 times a year to get together in small teams and all together as a company.
At Atropos, we are committed to fostering a diverse, inclusive, and equitable workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. We are an equal-opportunity employer that does not discriminate on the basis of race, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetics, disability, pregnancy, veteran status, or any other legally protected status.
Atropos participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.