Lobby Host

As Lobby Host, you’ll own the guest journey from arrival to departure — ensuring every moment feels considered, calm, and exceptional.

Your responsibilities will include:

• Preparing for daily VIP arrivals, including room allocations, amenities, and special requests

• Ensuring VIP mise-en-place is perfectly prepared (welcome drinks)

• Handling VIP check-in and check-out efficiently, discreetly, and professionally

• Personally escorting VIP guests to their rooms

• Accurately updating guest information in the system following check-in

• Providing warm, attentive, and responsive service to all guests at all times

• Resolving guest requests and complaints swiftly by coordinating with relevant departments

• Maintaining strong knowledge of hotel rate codes, packages, segmentation, and discounts

• Staying in continuous contact with guests to proactively manage any issues or special needs

• Making daily courtesy calls to VIP rooms and selected guests

• Ensuring front office areas are clean, organised, and guest-ready at all times

• Monitoring hotel occupancy, VIP movements, groups, and functions

• Re-announcing VIP room details to Housekeeping and F&B teams

• Checking departure details for current and upcoming days

• Arranging special touches such as bouquets, cakes, and cards for guest anniversaries and birthdays

• Inspecting VIP rooms after amenities are placed

• Reviewing guest feedback daily and taking direct action where appropriate

Qualifications

• Experience in Guest Relations, Lobby Host, or Front Office roles within a luxury hotel

• Exceptional communication and interpersonal skills

• Strong attention to detail and ability to anticipate guest needs

• Confidence handling VIP guests, sensitive situations, and high expectations

• Ability to multitask and coordinate across departments seamlessly

Additional Information

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.