Manager, Technical Account Manager
About Monte Carlo
As businesses increasingly rely on data + AI for competitive advantage, reliability has become a non-negotiable. Named a CBInsights AI100 company and described by Forbes as the "New Relic for data", Monte Carlo supports some of the world's most prestigious companies, including Fox, Roche, Honeywell, and CreditKarma to deliver trustworthy data + AI at scale.
Backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures, Monte Carlo is powering the future of reliable data + AI.
About the Role
We’re hiring a Manager, Technical Account Manager (TAM) to lead and grow a team of Technical Account Managers supporting our largest enterprise customers. This role is responsible for driving customer adoption, technical success, and long-term value at scale, while building a high-performing, customer-obsessed TAM organization.
You’ll manage, mentor, and scale a team of TAMs while also staying close to key customer relationships and complex technical engagements. You’ll partner closely with Product, Engineering, Sales, and Customer Success leadership to ensure Monte Carlo is deeply embedded across modern data stacks and delivering measurable business impact for our most strategic customers.
What You’ll Do
Team Leadership & Development
Hire, onboard, coach, and develop a team of Technical Account Managers
Set clear expectations, goals, and career paths for TAMs, fostering a culture of ownership, technical excellence, and customer empathy
Provide regular feedback, performance management, and mentorship to help team members grow and succeed
Customer Impact & Strategy
Oversee technical relationships for Monte Carlo’s largest enterprise customers, ensuring strong onboarding, adoption, and long-term success
Act as an escalation point for complex technical challenges and high-impact customer situations
Ensure consistent delivery of best practices around data observability, reliability, and scale
Cross-Functional Leadership
Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy
Collaborate with Sales and Customer Success leadership on account strategy, renewals, and expansion opportunities
Help define and improve TAM processes, tooling, and engagement models as the business scales
Operational Excellence
Define success metrics for the TAM function and track performance across customer outcomes and team health
Continuously refine onboarding, playbooks, and technical standards to improve efficiency and consistency
You’re a Fit If You Have
7+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, or Technical CSM
2+ years of experience managing or leading technical customer-facing teams
Strong understanding of modern data technologies, including SQL, cloud data warehouses, and orchestration tools
Proven ability to coach and develop technical talent while driving customer outcomes
Excellent communication skills, with the ability to influence engineers, executives, and cross-functional partners
Strong operational and project management skills with a customer-first mindset
Nice to Have
Experience with data & AI observability, monitoring, or analytics SaaS platforms
Experience scaling customer-facing teams in a high-growth startup environment
Familiarity with enterprise customer success motions and complex account management
Why You’ll Love Monte Carlo
Work at the forefront of the data & AI observability movement, helping top data teams prevent downtime and build trust in their data
Lead and grow a high-impact team in a company that values impact, ownership, curiosity, and empathy
Partner with some of the most data-forward organizations building the next generation of data products and insights
Competitive compensation, meaningful equity, and comprehensive benefits
Flexible remote work, generous PTO, and a culture built on autonomy and trust
#LI-REMOTE
#BI-REMOTE
Come As You Are
Equality is a core tenet of Monte Carlo's culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences.
Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are proud to be recognized for our world-class employee experience:
Monte Carlo Named 2025 Databricks Data Governance Partner of the Year
We are super proud to be named the 2026 Best Place to Work by Built In!
Beware of Imposter Recruiters and Job Scams
All official communication from our recruiting team will come from an @montecarlodata.com email address.
We will never ask candidates to provide sensitive personal information (such as bank details, social security numbers, or payment) at any stage of the recruitment process.
We will never request payment for equipment, training, or application processing.
Our open positions are always listed on our official careers page: https://jobs.ashbyhq.com/montecarlodata.
If you are contacted by someone claiming to represent Monte Carlo but you’re unsure of their legitimacy, please reach out to us directly at recruiting@montecarlodata.com before sharing any personal information.