Member Success Manager
About Casa
Homes are people’s most treasured assets, and yet the ownership experience sucks. We're building a next-generation, personal property manager for every single-family home to make homeownership a joy.
Casa was founded by some of the earliest employees of Uber, CloudKitchens, and Levels. We're backed by an incredible set of leading VC firms and angels, and we’re live with paying members.
About the Role
We're hiring a Member Success Manager to own our member lifecycle – from closing prospective members and onboarding new ones, to keeping existing homeonwer members engaged and finding long-term value with Casa.
You'll work closely with our growth and operations teams to build the communications, relationships, and systems that help members feel supported and get the most out of their membership – and be the voice of our members as Casa grows.
What You’ll Do
Own inbound calls with prospective members – help the right homeowners understand what Casa can do for them and make the decision to join
Run onboarding calls with new members – get them set up on the app, walk them through their membership features, and position them for long-term value
Stay engaged with existing members one-on-one – help them adopt new features, get more out of their membership, and feel taken care of over time
Drive product education and engagement across the membership – emails, feature announcements, and light content that feels personal, not mass-market
Build the playbook – the processes, templates, and communication cadences that keep the experience consistent and repeatable as we grow
About You
You're passionate about delivering exceptional member experiences. You have 2–3 years in customer success, onboarding, or member success – B2B SaaS, consumer subscription, or high-touch service all translate – and you're excited to build a function from scratch that scales with our growing member base
You're comfortable owning the full lifecycle. From closing prospective members to onboarding new ones to keeping existing members engaged, you move fluidly across the funnel and take ownership of outcomes
You're a natural on the phone and in writing. You communicate with warmth and clarity – whether you're on a call with a prospective member or drafting an onboarding email that doesn't sound like a template
You think and act like an owner. You take a long-term view, build processes that scale, and stay a few steps ahead rather than solving for today alone
You roll up your sleeves. You find satisfaction in doing the work – building the playbook, running the calls, and figuring out what works – rather than delegating or theorizing from the sidelines
You thrive on collaboration. You work best in person, feeding off shared energy and working closely with growth, operations, and the founding team daily. (This is an in-person role in San Francisco.)