Microsoft 365 Administrator

What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

Hard Rock Digital is seeking an experienced Microsoft 365 Administrator to manage and optimize our cloud-based productivity and collaboration platform. This role is responsible for administering Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive for Business, ensuring optimal performance, security, and user experience for our global workforce of 1,300+ employees.

Exchange Online Administration

• Administer Exchange Online mailboxes, distribution lists, and shared mailboxes

• Manage mail flow rules, transport rules, and email routing configurations

• Configure and maintain mail-enabled security groups and dynamic distribution lists

• Troubleshoot email delivery issues, spam filtering, and mailbox access problems

• Implement retention policies and litigation holds in coordination with Legal and Compliance teams

• Manage email archiving and eDiscovery requests

• Monitor Exchange Online service health and performance metrics

• Coordinate with Security team on email security features (ATP, anti-phishing, anti-malware)

SharePoint Online Administration

• Administer SharePoint Online sites, site collections, and hub sites

• Configure site permissions, access controls, and sharing policies

• Manage document libraries, lists, and content organization structures

• Implement information governance and retention policies

• Troubleshoot SharePoint access issues and performance problems

• Configure search settings and optimize search experiences

• Manage SharePoint service applications and features

• Coordinate site provisioning and lifecycle management

Microsoft Teams Administration

• Administer Microsoft Teams including teams, channels, and policies

• Configure Teams governance policies and naming conventions

• Manage Teams app permissions and custom app deployments

• Troubleshoot Teams meeting and calling issues

• Configure Teams external access and guest access policies

• Manage Teams device configurations and meeting room systems

• Monitor Teams usage and adoption metrics

• Coordinate with network team on Teams quality and performance optimization

OneDrive for Business Support

• Manage OneDrive for Business storage policies and quotas

• Troubleshoot OneDrive sync client issues and conflicts

• Configure OneDrive sharing and external sharing policies

• Implement Known Folder Move policies for desktop redirection

• Monitor OneDrive storage utilization and capacity planning

• Assist users with file recovery and version history

Microsoft 365 Service Management

• Monitor Microsoft 365 service health dashboard and respond to service incidents

• Plan and coordinate Microsoft 365 service updates and feature rollouts

• Manage Microsoft 365 tenant settings and organization configurations

• Configure and maintain Microsoft 365 security and compliance features (in coordination with Security team)

• Implement Microsoft 365 backup and recovery solutions

• Optimize Microsoft 365 performance and user experience

• Troubleshoot service connectivity and authentication issues

License Management & Optimization

• Manage Microsoft 365 license assignments and allocation

• Monitor license utilization and identify optimization opportunities

• Coordinate with IT Asset Manager on license procurement and renewals

• Track feature usage and recommend appropriate license tiers

• Implement license automation and dynamic group-based licensing

• Generate license compliance reports for audits

User Support & Training

• Provide Tier 3 escalation support for Microsoft 365 issues

• Create user guides and documentation for Microsoft 365 features

• Train helpdesk staff on Microsoft 365 troubleshooting procedures

• Respond to complex support tickets escalated from helpdesk

• Maintain knowledge base articles for common Microsoft 365 issues

Compliance & Governance

• Implement data loss prevention (DLP) policies in coordination with Security and Compliance teams

• Configure retention labels and policies for regulatory compliance

• Support eDiscovery requests and legal holds

• Maintain audit logs and compliance reporting for Microsoft 365 activities

• Document Microsoft 365 configurations and change procedures

• Support internal and external audits related to Microsoft 365 services

• Ensure Microsoft 365 configurations meet gaming regulatory requirements

Integration & Automation

• Integrate Microsoft 365 services with business applications

• Develop PowerShell scripts for Microsoft 365 administration automation

• Implement automated workflows using Power Automate

• Configure connectors and third-party integrations

• Create automated reporting and monitoring solutions

• Optimize administrative processes through automation and scripting