Mortgage Loan Processor III
Redwood Credit Union is looking for a Mortgage Loan Processor III, who will be responsible for planning, preparing and organizing up to the most complex real estate loan documentation. Ensuring accurate and expeditious loan closings while providing superior Member service.
Key Responsibilities
Loan Processing:
o Arrange for the opening of escrows through title companies; order and review preliminary title reports for accuracy and acceptability.
o Verify all types of borrower income from basic paystubs to complex personal and business tax returns as required in DU messages and RCU procedures.
o Order appraisal and all other third-party documents, e.g., tax service, flood certification, and credit report, as applicable. o Review all such documentation for accuracy and acceptability.
o Review appraisals to ensure that required level of appraisal fieldwork has been completed, that they are of professional quality and are prepared in a way that is consistent with FNMA and RCU requirements.
o Request, review, and obtain proper documentation on all mortgage loans, and inform Loan Officer if follow-up is needed.
o Review mortgage applications to ensure accuracy, completeness, and compliance with government, internal, and investor standards.
o Prepare and submit a complete and accurate file to underwriting.
o Inform Loan Officers of underwriting conditions, and all other relevant information regarding the status of the file.
o Take ownership of processing highly sensitive or uniquely complex loan files (employees, member service escalations)
o Review denials for opportunities to restructure or counteroffer.
o Collect, and provide instructions for collecting, required documentation and scheduling appointment for signing of mortgage loan documents.
o Promptly identify issues raised in documents received, address any such issues and notify the Loan Officer accordingly.
o Ensure all required conditions have been cleared prior to disbursement of loan funds and resolve any issues with escrow.
o Answer and respond to telephone calls within established performance and service guidelines.
o Draw loan documents and fund mortgage loans on an as needed basis.
o Cross-sell other Credit Union products and services that are appropriate to each Member on an as needed basis.
o Send compliance documents (Loan Estimate, Closing Disclosure, Appraisals, etc.) to Members as assigned by Loan Officers.
o Identify expired counteroffers and send out Statement of Credit Denial and Adverse Action Letters as required.
o Accurately read and interpret underwriting/DU findings and Transmittal Summaries.
o Take actions necessary to address Member service requests after the loan has closed.
o Recommend and implement methods to meet established goals and objectives, e.g., turnaround times, loans per processor, and service scores.
Loan Officer Support:
o Utilize pipeline management & reporting system in partnership with Loan Officer to ensure superior Member service.
o Report daily any problems or concerns with specific loan files.
o Propose new or improved processes that will improve current processing structure.
o Inform Members on the status of their loans, at least on a weekly basis, or more frequently as necessitated by Member expectations.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
Minimum Qualification: Knowledge, Skills and Abilities
The ideal candidate has a combination of education and experience equivalent to an associate degree plus a minimum of five years of residential loan processing or underwriting experience
Compensation: Base starting range: $30.00 to $40.00 per hour commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Physical Requirements:
• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 20 pounds occasionally.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer