Office Manager

Site Manager
Milwaukee, WI (onsite)
3+Month Temp to perm
Mon-Fri 8am-5pm

Qualifications

Manage daily operations of a small to medium-sized site while leading a small team. This role is responsible for service delivery, staff performance, and maintaining a strong customer-focused environment while meeting operational and service-level expectations.

Responsibilities

• Oversee daily site operations and supervise a small team
• Manage contracted services including copy, courier, managed print, hospitality, imaging, and mail services
• Ensure compliance with SLAs, audit standards, deadlines, and quality requirements
• Prioritize multiple operational and managerial responsibilities
• Recruit, onboard, train, coach, and evaluate employees
• Conduct performance management, employee counseling, and career development planning
• Communicate team priorities and promote a positive work culture
• Maintain daily customer contact and gather end-user feedback
• Identify service gaps, scope changes, and process improvements
• Ensure proper staffing by aligning skills, equipment, and production needs
• Prepare site reporting, customer presentations, and business reviews
• Coordinate with internal teams to resolve pricing, ordering, and invoicing issues

Requirements

• High school diploma or GED required
• 3–5 years of related experience (B2B and/or technical)
• 2+ years of people management experience preferred
• 3–5 years of customer-facing experience required
• Strong leadership, communication, and customer service skills
• Ability to manage competing priorities and solve complex problems
• Working knowledge of technology and office production environments
• Ability to lift up to 50 lbs and walk the site as needed
• Professional written and verbal communication skills
• Ability to present to small or medium-sized groups

Additional Information

Candidates must be able to lift 50 pounds and stand for extended periods of time.