Office Manager
Site Manager (Print & Mail Operations)
5+ Month Temp to perm
Holyoke, MA (onsite)
Driving-Yes
Qualifications
Accountable for daily operations of a small to medium site while managing a small team. Oversees services including copy, courier, managed print, hospitality, imaging, and mail. Ensures service excellence, customer satisfaction, and operational efficiency while supporting staff development and performance management.
Responsibilities
- Manage daily site operations, balancing multiple priorities and ensuring smooth workflow
- Supervise, train, coach, and evaluate staff; conduct performance management and employee counseling
- Align staffing with production needs and maintain labor and quality control targets
- Ensure achievement of service level agreements, audit standards, and deadlines
- Apply service excellence tools to improve operational quality and efficiency
- Maintain regular customer communication, feedback collection, and satisfaction surveys
- Prepare and deliver reports, presentations, and business reviews
- Manage print/mail operations including end-of-month volumes, USPS accounts, and invoicing
- Identify service gaps and adjust processes to meet client and operational requirements
- Coordinate with internal teams on pricing, orders, and service delivery
- Foster a positive work culture and recognize employee performance
Requirements
- High school diploma or GED required
- 3–5 years of related (B2B/technical) experience; 2+ years supervisory preferred
- 3–5 years of customer-facing experience
- Strong problem-solving, communication, and organizational skills
- Proficiency in Microsoft Office (O365)
- Ability to present to medium-sized groups and manage competing priorities
- Technical aptitude with print/mail operations and related tools
- Ability to stand, walk, bend, and lift up to 50 lbs
- Valid driving capability required
- Must pass background check, drug screening, and provide required health/vaccination records
- Business casual dress (comfortable shoes, khaki-style slacks, polo/button-down shirts)
Additional Information
Candidates must be able to lift 50 pounds and stand for extended periods of time.