Relationship Officer - SME (Masaki)
Job Purpose
Responsible for SME business at branch to ensure business growth on SME NTBs acquisition, asset and liabilities, quality and compliance, as well as relationship management across his/her segment. Responsible for executing bank strategy on SME segment at his/her branch to ensure optimum balance sheet and realize bank goals.
Key Responsibilities/Tasks
- Collaborate with Branch staff to assist clients in fulfilling SME segment banking needs.
- Develop and maintain professional understanding of customer base to assist deepening current banking relationships in SME segments.
- Ensure development and growth of quality assets, liabilities, and revenues for the SME segment.
- Proactively alert responsible teams in the bank with respect to any potential issues with customers.
- Develop and oversee relationships with clients to ensure top level customer experience.
- Perform as key contact point for portfolio of SME segment clients dealing with routine matters throughout range of services and products.
- To ensure “Know Your Customer” requirements as prescribed by the bank are duly adhered to.
- Derive insight of competitors and market activities in general and effectively feedback to management for appropriate decision making.
- Maximize sales referral opportunities by working with other internal and external stakeholders, and ensure maximum product penetration, in a 3600 view, to customers.
- Maximize customer profitability by enhancing product usage and optimum number of products per customer through cross selling.
- Perform any other duties as assigned by your supervisor.
Risk Management:
- Ensure effective adoption and utilization of risk management tools
- Drive remediation of risk management exceptions identified during audit or risk reviews
- Promote risk management culture
Skills, Knowledge and Abilities
- Excellent interpersonal and communication skills
- Analytical skills
- Knowledge of Microsoft applications
- Problem Solving Skills
- Report writing skills
- Attention to details
Academic / Professional Qualifications
- Bachelor’s degree in banking, finance, business management or any other related field
Working Experience Required
- A minimum of 1 years’ working experience.