Job Purpose
Responsible for SME business at branch to ensure business growth on SME NTBs acquisition, asset and liabilities, quality and compliance, as well as relationship management across his/her segment. Responsible for executing bank strategy on SME segment at his/her branch to ensure optimum balance sheet and realize bank goals.
Key Responsibilities/Tasks
- Collaborate with Branch staff to assist clients in fulfilling SME segment banking needs.
- Develop and maintain professional understanding of customer base to assist deepening current banking relationships in SME segments.
- Ensure development and growth of quality assets, liabilities, and revenues for the SME segment.
- Proactively alert responsible teams in the bank with respect to any potential issues with customers.
- Develop and oversee relationships with clients to ensure top level customer experience.
- Perform as key contact point for portfolio of SME segment clients dealing with routine matters throughout range of services and products.
- To ensure “Know Your Customer” requirements as prescribed by the bank are duly adhered to.
- Derive insight of competitors and market activities in general and effectively feedback to management for appropriate decision making.
- Maximize sales referral opportunities by working with other internal and external stakeholders, and ensure maximum product penetration, in a 3600 view, to customers.
- Maximize customer profitability by enhancing product usage and optimum number of products per customer through cross selling.
- Perform any other duties as assigned by your supervisor.
Risk Management:
- Ensure effective adoption and utilization of risk management tools
- Drive remediation of risk management exceptions identified during audit or risk reviews
- Promote risk management culture
Skills, Knowledge and Abilities
- Excellent interpersonal and communication skills
- Analytical skills
- Knowledge of Microsoft applications
Academic / Professional Qualifications
- Bachelor’s degree in banking, finance, business management or any other related field
Working Experience Required
- A minimum of 1 years’ working experience.