Partnership Success Executive
The Account Manager at Homey is responsible for building and nurturing strong relationships with our referrers to drive business growth and ensure a seamless customer experience. This role combines client management, sales support, and strategic account planning to maximise revenue opportunities and enhance long-term partnerships.
Key Responsibilities -
- Manage and develop relationships with clients to ensure satisfaction and loyalty
- Identify opportunities for upselling, cross selling, and expanding account value
- Act as the main point of contact for client queries, resolving issues quickly and professionally
- Coordinate with internal teams (sales, operations, marketing, customer support) to deliver seamless service and onboarding
- Prepare and present account reports, performance metrics, and insights to clients and management
- Keep track of our communication channels to ensure clients are getting responded to
Requirements
- Proven experience in account management, client management, or sales support
- Strong communication and relationship-building skills, both written and verbal
- Proactive, solution-oriented, and customer-focused mindset
- Ability to analyse data and provide insights to support account growth
- Professional approach with the ability to build trust and credibility with clients
Nice-to-Have:
- Experience in property tech (proptech)
- Experience preparing reports, dashboards, or account performance presentations
- Ability to contribute ideas for improving account management processes and customer experience
Benefits
- Role to be paid in GBP with a UK Contract
- Competitive salary commensurate with experience.
- Opportunities for professional development and career progression.
- Supportive work environment with a focus on work-life balance.
- Post-3 months, option to work from home one day a week, per manager discretion.
- UK work hours apply.