People Operations Coordinator
"The AI company that's revolutionizing Hollywood"
Flawless is transforming Hollywood with assistive AI. Our tools empower filmmakers to edit, localize, and refine performances while preserving artistic intent.
Designed to support, not replace, artists, our technology expands what is possible on screen and gives creators freedom to tell stories with greater impact and reach audiences in new ways. From enabling seamless multilingual releases to eliminating the need for costly reshoots, Flawless solves critical challenges that slow down productions and limit distribution.
We are also setting the standard for ethical AI in entertainment. Our Artistic Rights Treasury (A.R.T.) is a rights management solution that protects artists and rights holders, ensuring that innovation moves forward with transparency and respect for creative ownership.
Reports to:
Bekah Thompson - Head of People
What we are looking for:
We’re looking for a proactive, deeply operational People Operations Partner who takes ownership, spots opportunities, and builds trust across the company. This role is central to how Flawless supports employees and managers day-to-day, improves transparency and consistency, and enables the People, Talent and Finance teams through smart systems, automation, and thoughtful partnership. You’ll thrive here if you love bringing order to complexity and genuinely care about helping people do their best work. This is an entry level role; we care deeply about the type of person you are rather than your experience.
Responsibilities:
Employee experience & people operations
Own and continuously improve the full employee lifecycle to maximise ramp-up time, engagement, and performance
Act as the first point of contact for employees globally, providing clear guidance on policies, processes, and people-related questions
Own the office environment and ensure it supports productivity, collaboration, and culture
Build bridges between our London and LA teams through socials and team bonding
Manager and employee enablement
Develop and support managers through high-impact resources, guidance, and hands-on partnership
Improve employee trust through transparent communication, clear processes, and consistent follow-through
Design and deliver employee sessions that build trust and transparency
Systems, Automation & Cross-Functional Support
Own and optimize People systems and workflows, including Humaans, Rippling, Expensify, and related tools
Automate routine work to free up the People team and improve the employee and manager experience
Support Finance through payroll, equity administration, and systems administration
Power the Talent team through scheduling, metrics support, automation, and tighter People–Talent workflow integration
Who you are:
Takes initiative and ownership when spotting problems and opportunities; comfortable operating with ambiguity
Demonstrable curiosity and a love of learning
A genuine passion for helping people, with evidence of building strong, trusting relationships
1-3 years of customer-facing experience with a diverse range of personality types (can include part-time work while studying)
Deeply operational and highly organized; loves to bring simplicity, clarity and consistency to complexity
Passion for utilizing AI tools and automation (e.g., Lovable, Claude, n8n, custom GPTs) to improve workflows and scale impact
Able to communicate complex information in a simple, non-corporate and engaging way
Preferred Qualifications:
A passion for a long term career in People
Retail, hospitality or customer support experience
Interview Process:
At Flawless, our team and interview process want to help you show your best self. We’ll dive into past projects and simulate working together.
Our interview process is three rounds with some casual Zoom (or in-person) coffee in between to get to know each other:
Recruiting Screen: 30-45 minute call with our recruiting team. We want to discuss your interests and motivations as well as the practical details and make sure that Flawless would be a good fit for you.
Hiring Manager Screen: 45-60 minutes covering your skills and experience.
Skills Interview(s): Targeted sessions deep diving on certain skill areas that will be crucial for the role. Depending on the role these could be done as live sessions or take home tasks depending on which is most appropriate.
Team Interviews: 1-2 hours onsite interview, where you will meet a variety of your potential future colleagues. This will include members of the People and Talent Team and leaders that you’d be partnering with.
Your recruiter and hiring manager will be your main point of contact and prepare you for interviews. You’ll meet 4 to 6 people from across the business and we always leave to time to ensure you can ask questions.
Why work at Flawless?
You will be working in an environment based on trust, autonomy and collaboration, and this is a great opportunity for someone who wants to be part of a growing company in its most exciting stage of development. You can play a part in shaping the future of a company that’s caring, creative and collaborative.
In addition to this, you'll also receive:
- Autonomy
- A hybrid working environment
- Competitive Salary
- All permanent employees receive generous stock options
I don’t meet all the listed requirements—should I still apply?
Absolutely! Research shows that women and underrepresented groups often hesitate to apply unless they meet every qualification, but at Flawless, we actively work to break down those barriers. We believe diverse perspectives, experiences, and backgrounds make us stronger, and we are committed to supporting and elevating underrepresented talent. If you're excited about the role, share our values, and believe you can contribute meaningfully, we encourage you to apply—even if you don’t meet every single requirement. Your unique skills and perspective matter, and we’d love to hear from you ❤️