Blink is the user experience firm for the world’s leading companies. We use evidence-driven design to create products that people use, love and remember. With studios in Austin, Boston, San Diego, San Francisco, and Seattle, Blink brings two decades of experience to research, design, and strategy for clients such as Amazon, Facebook, Microsoft, NASA, Starbucks, and USAA.
This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.
Location: Hybrid, Bellevue, WA
Duration: 6 months, potential to extend.
What you'll be doing:
Strategic & Design LeadershipDrive conversation design strategy for AI and automated experiences.Define and evolve voice, tone, and personality guidelines aligned with T-Mobile’s brand.Leverage research, analytics, and usability insights to optimize conversational journeys.Create scalable frameworks and reusable patterns across platforms.Design Execution & QualityDesign dialogue flows, scripts, and interaction models for chatbots and virtual assistants.Ensure clarity, inclusivity, accessibility, and customer-first language standards.Collaborate closely with Product, UX, Research, and Engineering teams.Collaboration & MentorshipLead cross-functional workshops to align on user needs and business goals.Mentor and guide other conversation designers and cross-functional partners.Advocate for best practices in AI-driven and conversational experiences.Research & OptimizationParticipate in qualitative and quantitative research initiatives.Analyze conversational output and performance metrics to continuously improve experiences.
What we're looking for:
7+ years of experience in UX writing, content design, or conversational design.Strong portfolio demonstrating AI conversation or UX content design.Deep understanding of human-centered design principles.Experience collaborating across Product, Engineering, and Research.Experience designing for GenAI, LLMs, or AI-driven systems.Knowledge of prompt engineering and conversation modeling, preferred. Leadership experience, mentoring or coaching designers, preferred. Skills & CompetenciesHuman-centered designConversation flow mapping and dialogue scriptingContent strategy and information architecturePrompt engineering and testingUX research and analytics interpretationVoice and tone developmentCross-functional collaborationLeadership and mentorshipWhat Success Looks LikeClear, consistent, and meaningful AI-driven conversations that help customers achieve goals easily.Scalable conversation design frameworks implemented across platforms.A high-performing team of conversation designers supported by your leadership.Alignment and delivery on cross-functional team goals like AI containment or ecommerce growth.Working well with the cross-functional team: knowing how to collaborate and influence stakeholders to drive product success and meet user goals
Blink is an Equal Employment Opportunity (EEO) employer and do not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability.
