Principal Product Designer
Overview
As a Principal Product Designer at AvidXchange, you’ll play a key role in shaping the end-to-end customer service experiences for our customers, suppliers, and internal employees. With a strong foundation in Service Design and User-Centered Design methodologies, you’ll lead discovery, ideation, and design execution across multiple teams—translating complex problems into intuitive, efficient, and meaningful product and service experiences.
You’ll serve as a strategic design leader who connects customer insights with business goals, guiding others while continuously raising the quality of our design craft. This role is ideal for a design leader who is both visionary and hands-on—someone who thrives on collaboration, innovation, and creating scalable experiences that make a lasting impact.
What You’ll Do
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Lead end-to-end design processes from discovery and research through concept development, flows, wireframes, and high-fidelity prototypes.
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Partner with research, product, and service teams to understand user and business needs, identify opportunities, and define meaningful service experiences.
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Translate complex systems and customer insights into simple, elegant product and service solutions.
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Drive system thinking and service design across multiple products and platforms, maintaining a customer-first mindset.
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Facilitate service blueprinting, journey mapping, and story mapping workshops to visualize frontstage and backstage processes and align cross-functional teams.
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Design and test prototypes and mock-ups for new service concepts across digital and physical touchpoints, iterating based on user feedback.
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Collaborate closely with business stakeholders, product managers, developers, researchers, content designers, and other cross-functional partners.
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Clearly present design rationale, process, and outcomes to stakeholders and executives.
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Champion design cohesion by contributing to and guiding the application of our design system and experience strategy.
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Lead and mentor other designers, elevating design craft and advancing service design practices across the organization.
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Contribute to the growth of AvidXchange’s design culture—promoting collaboration, creativity, and continuous learning.
What We’re Looking For
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10+ years of experience as a product designer, UX designer, or interaction designer, with a portfolio that demonstrates impactful, user-centered solutions.
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5+ years leading large-scale design initiatives and mentoring other designers.
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5+ years of experience planning, facilitating, and synthesizing workshops such as service blueprinting, journey mapping, or ideation sessions.
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Proven experience creating experience maps, user journeys, service blueprints, flows, and wireframes for complex systems.
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A track record of delivering high-quality digital products that demonstrate design excellence and measurable business results.
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Mastery of core design skills including interaction design, information architecture, and user interface design.
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Exceptional communication and storytelling skills to convey complex concepts clearly to diverse audiences.
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Demonstrated ability to evaluate the customer and business impact of design decisions.
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Bachelor’s degree (or equivalent experience) in Design, HCI, or a related field.
About AvidXchange
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
Who you are:
- A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
- Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
- Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
AvidXers enjoy:
- 18 days PTO*
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
- 100% AvidXchange paid Dental Base Plan Coverage
- 100% AvidXchange paid Life Insurance
- 100% AvidXchange paid Long-Term Disability
- 100% AvidXchange paid Short-Term Disability
- Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
- Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
- 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
- Parental Leave: 8 weeks 100% paid by AvidXchange**
- Discounts on Pet, Home, and Auto insurance
- WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
- Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
- Onsite gym fitness center, yoga studio, and basketball court
- Tuition Reimbursement up to the federal maximum of $5,250***
- Hybrid Workplace Flexibility
- Free parking
*Fully granted from beginning of year, pro-rated if hired mid-year
**Must be full-time for at least 3 months
***Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.