Senior Benefits Partner
Role Overview
This role plays a critical hands-on role in administering, auditing, and continuously improving our benefits programs (with a strong focus on leave of absence) while ensuring compliance across a broad range of benefits-related regulations. The ideal candidate brings deep functional expertise, strong judgment, and a passion for delivering an excellent employee experience in complex, regulated environments. This role works alongside Talent COEs, Legal, Payroll, and external vendors.
What you'll do
- Administer and oversee all leave of absence programs, including FMLA, state and local PFML, short- and long-term disability, military leave, and company-sponsored leaves
- Serve as the subject matter expert on leave eligibility, policy interpretation, coordination of benefits, and return-to-work practices
- Partner with third-party leave administrators to ensure accurate case management, timely communication, and SLA adherence
- Assist and provide guidance with benefits enrollment events including: New Hire, Life Events, and Annual Open Enrollment; inclusive of new hire benefit orientation
- Manage benefits inbox by responding to teammate inquiries
- Ensure compliance with federal, state, and local benefits regulations (e.g., ERISA, COBRA, HIPAA, ACA, FMLA, state leave laws)
- Support benefits audits, filings, and reporting in partnership with Legal, Payroll, and external consultants
- Maintain plan documents, policies, notices, and employee-facing communications
- Monitor regulatory changes impacting benefits and leave programs and support implementation as needed
- Support key benefits activities such as open enrollment, vendor renewals, and employee education as needed
- Develop and maintain SOPs, job aids, and process documentation
- Partner with vendors and internal stakeholders to resolve issues and improve service delivery
What we're looking for:
- Minimum 5 years of progressive benefits experience, with strong hands-on ownership of leave of absence programs
- In-depth working knowledge of FMLA and multi-state leave requirements
- Experience partnering with third-party leave administrators
- Solid understanding of benefits compliance requirements and risk mitigation
- Strong attention to detail with the ability to manage complex, sensitive cases
- Experience working in an HRIS environment (Workday preferred)
- Excellent communication skills and ability to explain complex topics clearly and empathetically
About AvidXchange
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
Who you are:
- A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
- Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
- Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
AvidXers enjoy:
- 18 days PTO*
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
- 100% AvidXchange paid Dental Base Plan Coverage
- 100% AvidXchange paid Life Insurance
- 100% AvidXchange paid Long-Term Disability
- 100% AvidXchange paid Short-Term Disability
- Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
- Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
- 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
- Parental Leave: 8 weeks 100% paid by AvidXchange**
- Discounts on Pet, Home, and Auto insurance
- WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
- Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
- Onsite gym fitness center, yoga studio, and basketball court
- Tuition Reimbursement up to the federal maximum of $5,250***
- Hybrid Workplace Flexibility
- Free parking
*Fully granted from beginning of year, pro-rated if hired mid-year
**Must be full-time for at least 3 months
***Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.