Product Coordinator
A Client Experience Representative to provide support to our clients for software solutions. The ideal Representative will be a knowledgeable and enthusiastic home health, home care, or hospice professional who enjoys making a positive impact on patients' lives across the country.
Job Duties.
- Provide consultative support and solutions for all Axxess clients; answer questions via phone and support ticketing center, resolve problems and offer general assistance for the day-to-day operations of our various products
- Partner effectively to provide quality support, while always upholding company values
- Respond rapidly and provide prompt support to client concerns; escalate unresolved matters and maintain ownership through to a timely resolution
- Receive ongoing training to maintain knowledge and relevancy within the industry and company products/services
- Communicate with clientele; research to diagnose inquiries; managing database records and provide status reports on reported issues – all done with speed and professionalism
Qualifications
- Requirement
- Bachelor's degree required
- Customer orientation and ability to adapt/respond to different personalities
- Desire to anticipate customer needs paired with the drive to provide a consultative solution
- Excellent communication skills; presentation, written, and verbal
- Demonstrated ability to organize and implement priorities; manage multiple tasks, in a dynamic setting
- Healthcare Industry Experience is a plus (LVN, PTA, COTA, MSW, Intake, Scheduling, Office Management, Administration, Medical Records)
Additional Information
We offer a competitive compensation package, benefits and growth opportunities for everyone who joins Cavista.
- Casual Friday,
- Competitive Compensation Package
- Professional Development for Career Growth
- 20 PTO (Paid-Time-Off) Days + Holidays + Birthdays off
- Holiday and Employee Celebrations
- Game On! Xbox, Pool, Chess and more
- Genuine respect for work-life balance
- Respect and Collaborative team environment
- And so much more
All your information will be kept confidential.