Product Manager, Payments

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

We are looking for a Product Manager-Payments to lead our efforts in expanding and optimizing our global payments ecosystem. In this role, you will have the unique opportunity to own the roadmap for global acceptance and payment coverage, ensuring that our customers can seamlessly process payments anywhere in the world. You will work at the intersection of product, engineering, and partnerships, driving the strategy for our integrations with payment processors and acquirers. If you are passionate about the payments domain and eager to build scalable solutions that power the Subscription Economy, this is the perfect time to join our team.

This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby.

Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS 

What you’ll do

• Own the Global Payments coverage Roadmap: Define, own, and execute the product roadmap for global acceptance and payment coverage, ensuring comprehensive support for all payment processors integrated with Zuora.
• Drive Processor Integrations: Lead the end-to-end lifecycle of integrations with payment processors and acquirers, from technical scoping and design to launch and maintenance.
• Optimize Payment Performance: Analyze payment success rates and processing data to identify opportunities for improving authorization rates and reducing transaction failures across different regions.
• Collaborate Cross-Functionally: Work closely with engineering, design, and partner management teams to deliver robust payment solutions that meet the complex needs of our global enterprise customers.
• Serve as the Domain Expert: Act as the internal subject matter expert on payment gateways, acquirers, and alternative payment methods, providing guidance to internal teams and customers on best practices for payment acceptance.

Focal point for customer and partner communications: Work closely with the customers and the payment partners to be the face for communication during the US timezone and working with the engineering team and other stakeholders in Beijing and India.

Your experience

• Payments Domain Expertise: Proven experience in the payments industry, with a deep understanding of the payments ecosystem, including gateways, processors, acquirers, and schemes.
• Integration Management: Demonstrated success in managing complex integrations with payment processors and acquirers, with the ability to understand technical API specifications and integration workflows.
• Product Management: Strong background in product management, with a track record of owning a product roadmap and delivering features that drive business impact.
• Technical Aptitude: Ability to understand the technical nuances of payment integrations and effectively communicate requirements to engineering teams.
• Global Mindset: Experience building products for a global market, understanding the specific payment preferences and regulatory requirements of different regions.

Nice to Have

• Experience working with recurring billing or subscription management platforms.
• Familiarity with global payment regulations such as PSD2, SCA, and PCI-DSS.
• Technical background or previous experience as a solution architect or engineer in the payments space.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• Paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.