Product Operations Manager
About Hatch
Hatch builds AI Customer Service Representatives that handle business communications across SMS, email, and voice—24/7. We've helped drive over $5B in revenue for home services, healthcare, and other service-based businesses by ensuring every lead is reached and every call is answered.
The Role
We're looking for a Product Operations Manager to be the connective tissue between Product, Engineering, and the rest of the company. Your mission: help the product team ship faster, communicate clearer, and make better decisions. You'll own the systems, processes, and tools that turn product development into a well-orchestrated machine—from release coordination to analytics infrastructure to AI-powered workflows.
What You'll Own
Release & Launch Management
Own the end-to-end release process: coordination, communication, and rollout tracking
Manage feature flagging workflows and ensure clean, predictable deployments
Create visibility into what's shipping, when, and to whom—internally and externally
Product Analytics & Instrumentation
Own and improve our analytics infrastructure to surface actionable usage data
Partner with PMs to define metrics, instrument features, and track adoption
Build dashboards and reporting that drive prioritization and measure impact
Documentation & Knowledge Management
Maintain internal product documentation so teams always have current, accurate information
Coordinate updates to external help centers and release notes
Explore automation opportunities to reduce manual documentation overhead
Process & Tooling
Standardize and streamline product team workflows
Manage the product tech stack—evaluate, implement, and drive adoption of tools
Identify opportunities to automate repetitive work and improve team efficiency
AI Enablement & Automation
Build and maintain AI-powered workflows that accelerate product team productivity
Develop custom skills, prompts, and tooling (e.g., Claude Code, internal AI assistants) to automate repetitive tasks
Champion AI adoption across Product and identify high-impact use cases for automation
What We're Looking For
3+ years in Product Operations, Program Management, or a similar role at a B2B SaaS company
Experience managing release processes, feature flags, or deployment coordination
Strong analytics skills—comfortable with tools like PostHog, Amplitude, Mixpanel, or similar
Proven ability to build and improve processes from scratch
Excellent documentation and communication skills; you make complex things clear
Bias toward automation; you'd rather build a system than do something manually twice
Enthusiasm for AI tools and a willingness to experiment with new ways of working
Bonus Points
Hands-on experience with AI coding assistants (Claude Code, Cursor, GitHub Copilot) or building custom AI workflows
Experience with LaunchDarkly or similar feature management platforms
Familiarity with Notion, Confluence, or similar knowledge management tools
Background in AI/ML products or fast-moving product environments
Why Join
High-impact role—you'll directly influence how fast and effectively we ship
Build the Product Ops function with significant ownership and autonomy
Work alongside a product team that values operational excellence
Closing
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience.
Based on the anticipated level of experience we are seeking, we expect the compensation range for this role to be between $104,000 and $269,000. You may also be offered a bonus, restricted stock units, and benefits.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).
Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.