Program Manager (Government Operations) - Michigan

Program Manager (Government Operations) – Michigan

Location: Michigan

Reports to: Director of Program Management (Government Operations)

The Senior Account Manager plays a strategic role in overseeing automated traffic enforcement and school bus safety programs across a defined multi-city region. Responsible for a diverse portfolio of municipal clients, the Senior Account Manager leads program implementation, fosters trusted stakeholder relationships, and drives retention, expansion, and operational excellence. This individual serves as a liaison between internal teams and public sector partners to deliver technology-enabled safety solutions that support community well-being.

Responsibilities:

• Manage a portfolio of municipal client accounts encompassing BusPatrols stop arm enforcement programs at the community level business unit, considering BusPatrol’s business strategy, complex regulations and supervisory expectations, including how they apply in a municipal environment.

• Lead program implementation efforts in partnership with city officials, law enforcement, and internal cross-functional teams across the Midwest.

• Deepen stakeholder relationships with Chiefs of Police, Mayors, DOT leaders, Finance Directors, and Court Administrators throughout the Midwest.

• Monitor political landscape for the specified region, maintain relationships with elected officials, and provide strategic input to regional business plans

• Collaborate with internal departments (IT, Product, Operations, Marketing, Finance) to ensure seamless service delivery and solution alignment

• Lead escalation response and resolution planning for client issues and high-impact service needs

• Oversee and guide internal team members, providing leadership and accountability for individual and team goals

• Support proposal development, sales presentations, and renewal negotiations through data analysis and strategic storytelling

• Maintain communication cadence with key clients throughout the Midwest and internal teams to ensure program transparency and alignment

• Contribute to revenue forecasting and annual operating planning

Qualifications:

• 4 years of experience in a Government and Industry Relations (GIR) role, and/or experience as a state level legislative staff member and/or in a relevant discipline with a proven track record leading comparable operations and programs is required.

• 2 years of political support experience at the state or large municipality level is required, experience with transportation, safety, technology/security is preferred.

• Strong interpersonal skills, including the ability to understand diverging points of view within the community and quickly build consensus on strategy; to foster collaborative decision making and ensure success.

• Persuasive communication skills and the ability to translate complex concepts and programs into concise and credible messages at the highest levels of government and business, down to community stakeholders, with a proven track record of delivering high-quality work.

• Strong skills in building and maintaining relationships with government officials, policymakers, industry associations, and other stakeholders.

• Ability to advocate for the company’s interests and negotiate effectively on policy issues.

• A strong alignment with BusPatrol’s vision of student safety.

• An existing network within government and related industry circles is preferred

• Proven planning and analytical skills to evaluate complex situations and recommend effective solutions and next steps.

• Excellent attention to detail in all aspects of work.

BusPatrol Value Proposition:

WHO WE ARE

BusPatrol is a technology company with a public safety mission. Through relentless innovation and discovery, we are strengthening trust, safety, and transparency across the student transportation space and making the trip to and from school safer for students. As a leader in smart transportation, BusPatrol brings cutting-edge AI, machine learning and IoT safety tech solutions to school buses across North America. BusPatrol’s technology has been deployed onto more buses and has been used to issue more school bus stop arm citations than any other company in the world.

WHAT WE OFFER

BusPatrol employees get:

• A competitive salary and benefits package

• Comprehensive personal time off, including volunteering and birthday days off

• An opportunity to help build a company dedicated to children’s safety

• The chance to join an innovative and dedicated team, focused on leading edge technology

• The occasion to participate in BusPatrol’s culture of safety, learning, and teamwork

BusPatrol’s school bus safety programs are violator-funded, meaning that those who break the law pay for the technology that protects children. We build solid partnerships in the communities in which we operate which, coupled with our innovative business model, leads to sustainable efforts to change driver behaviors.

HOW WE WORK

On our mission to make the journey to and from school safer for children, the way we work together and with our partners is built on foundational cultural pillars.

• SAFETY
  Safety is our focus, for the children we protect and for each other. We follow the letter and spirit of occupational safety law, relentlessly employ safety best practices, and foster learning and development on our worksites. We are safe to be ourselves and to make mistakes, and we create safe environments for our teams.

• CONNECTION
  We build strong relationships and teams in support of our mission. We promote and provide opportunities for employees to grow together.

• EXCELLENCE
  We commit to innovation and quality work in support of our mission and each other. The children we safeguard are at the forefront of our decisions and actions and we excel on their behalf.

• IMPACT
  We measure success by fulfilling our mission and keeping the company strong. We invest our time and energy in the actions that deliver results for students and for their communities.

We are looking for a valued member of the BusPatrol team to assist us in our quest to improve children’s safety. This is an important role for us and a great opportunity for the right candidate. Our environment is inclusive, diverse, ignited, built on integrity, and deeply committed.

The US salary range for this position is provided in this posting. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Partner can share more about the specific salary range for your preferred location and skill level during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, and/or commission (if applicable) or benefits.

EOE/AA Disability-Veteran