Ramp Agent

At Sky Handling Partner, our people ‘are’ our business! We are thrilled to offer the opportunity to join us as a Ramp Agent in the fast-paced environment of Shannon Airport, working with one of Ireland’s leading Ground Services Providers.

 In this exciting role of Ramp Agent, you will be at the heart of the airport’s operations, playing a vital role in ensuring a seamless travel experience for passengers. You’ll take pride in delivering outstanding service to our airline clients, helping to restore peace of mind to travellers and ensuring their belongings are handled with care. As an integral member of our team, you’ll thrive in a dynamic setting where every day presents new challenges, and your efforts make a meaningful difference in the lives of our passengers. Join us to be part of the action!

Key Responsibilities:

• Collaborate with the Head Loader and assigned crew to ensure on-time departure and compliance with airline procedures.
• Perform duties in accordance with comprehensive training, safety, and security protocols.
• Ensure timely offloading of baggage to deliver to passengers to meet SLA.
• Safely load and unload baggage and Cargo/Mail from aircraft holds as per instructions.
• Safely load and unload baggage from aircraft holds as per instructions.
• Conduct visual inspections of equipment and report faults to the Head Loader.
• Operate GSE, such as Diesel and Electric Tugs, Belt Loaders and High Loaders in a safe and responsible manner.
• Inform the Head Loader of any issues encountered during flights.

In addition to performing your duties, you’ll maintain open lines of communication with your supervisor and colleagues, ensuring that any issues are addressed promptly and collaboratively.

Requirements

• Full Clean Driving License, Category B: Candidates must possess a valid, full driving license in Category B, allowing them to operate standard passenger vehicles without restrictions. A clean driving record is essential, indicating no serious infractions that could impact safety or operational efficiency.
• Minimum Age Requirement 18 Years: Applicants must be at least 18 years old. This ensures compliance with legal working age regulations and is crucial for roles that may require driving or other age-sensitive responsibilities.
• Pass a 5-Year Security Background Check and Garda Vetting Process: Successful candidates will be required to undergo a thorough security background check covering the past five years. This process, including Garda vetting, is essential to ensure the safety and security of our operations and to comply with industry regulations.
• Eligible to Live and Work in the E.U: Candidates must have the legal right to live and work in the European Union. This ensures compliance with employment laws and enables seamless integration into our diverse workforce.
• Proficient Written and Verbal English Language Skills: Strong proficiency in both written and spoken English is essential for effective communication within the team and with clients. This includes the ability to understand instructions, convey information clearly, and maintain professional standards in documentation.
• Ability to Work Rostered Shifts and Flexibility: The role requires you to work on a split shift basis, which include early mornings, late nights, weekends, and holidays. Shifts are split shifts so you will be required to work approx. 5am-9am and also 4pm-8pm. Flexibility is crucial, as operational needs can change due to flight delays or increased passenger demand. Your willingness to adapt to these changes helps maintain smooth operations and enhances the overall customer experience.
• Physical Capability: Candidates must possess the physical ability to perform tasks that require significant twisting, turning, and bending, particularly in confined spaces. This includes the dexterity to navigate around equipment and baggage in busy environments, as well as the strength and stamina to lift and handle items as needed.
• Excellent Punctuality and Attendance: Reliability is key in this role, as punctuality directly impacts the overall efficiency of airport operations and the experience of our passengers. Your consistent attendance and commitment to being on time contribute to the team’s success and ensure that all scheduled services run smoothly.
• Adherence to SHP Grooming & Uniform Standards: Candidates must be committed to maintaining a professional appearance in line with SHP’s grooming and uniform standards. This reflects our brand image and ensures that all employees present themselves in a manner that upholds our values of professionalism and excellence.

Desirable Criteria:

• Operational Experience: Previous experience in an operational environment will be beneficial for adapting to the demands of the role.
• Manual Handling Certificate: A valid certificate in manual handling is a plus, demonstrating knowledge of safe lifting techniques.

Contract and Hours:

Join a dedicated and collaborative team at Sky Handling Partner, where your commitment to safety and service will be appreciated and rewarded.

The role of Ramp Agent is a Part-time, temporary contract, featuring a probation period of six months to ensure a good fit for both you and our team. We offer a competitive rate of pay for this role at €14.15 to €14.94 (inclusive) per hour.

While the standard hours of the contract are between 20/30 hours per week, flexibility is essential as you may be required to work additional hours in response to operational needs, including aircraft delays or other disruptions. Shift lengths can vary between 4 and 10 hours, and will include early starts and late finishes, allowing for a dynamic work environment.