Regional Manager - Northeast

Robbins Recruiting Solutions has partnered with a rapidly growing Swiss premium chocolate brand known globally for its craftsmanship, innovation, and elevated retail experience.

The Regional Manager reports into the President and will assume responsibility for the overall success of the stores by setting targets, supervising store managers, and ensuring they are attained. The ideal candidate is skilled in managing diverse operations at and from a distance. They have a strategic mindset and are excellent leaders. Excellent abilities in financial and operations planning are also essential for the role. The goal is to ensure our stores will meet and exceed expectations of business development and efficiency. The ultimate Regional Manager is a chocolate-lover with proven experience in effective retail shop and staff management.

What you can expect:

• You will achieve sales goals and profit targets

• You will monitor operational costs and maintain budget report

• You will liaise with the Store Managers to monitor day-to-day store operations

• You will support the Store Managers with business-success matters, such as sales

strategies and training the staff in sales techniques

• You will support the Store Managers with personnel matters, including final round

interviews, termination decisions, conflict resolution, salary negotiations, seasonal

headcount forecasting and conducting performance appraisals

• You will evaluate overall store performance by gathering, analyzing and interpreting

sales performance

• You will ensure that the stores run with legality and conformity to company regulations,

regional laws, and property requirements

• You will prepare and report on sales numbers, personnel matters, inventory, results of

company marketing initiatives and systems implementation

• You will prepare and review the annual budget for each store/region of responsibility

• You will plan, evaluate and optimize operations to be efficient and cost-effective

• You will manage escalated customer issues, incident reports, and legal actions

• You will ensure company standards and procedures are followed

• You will perform other duties as assigned by the President

What we expect from you:

• You have at least three (3) years of multi-unit management and leadership experience

• You have a degree in Business Administration or relevant field preferred

• You have strong conceptual approach, strategic planning, and implementation skills

• You have knowledge of the retail industry’s legal rules and guidelines (specific to the

region)

• You have in depth knowledge of diverse business functions and principles (Supply

Chain, Finance, Customer Service, Marketing, HR)

• You have proven experiencing managing large budgets and sales goals

• You must be able to travel for role related projects and events (70-80%travel

requirement)

• You have an ability to cultivate an environment of mutual respect, courtesy, and good

manners

• You must possess a strong work ethic and exemplify the Company Values

• You are expected to able to commute between stores of responsibility with flexibility

• You have a valid drivers’ license and ability to be on the road often is highly preferred

What we offer you:

• Competitive Pay

• Medical-80% contribution by Employee only plan and 50% contribution by Family Coverage plan (s)

• Dental

• Vision 100% covered

• Life- Company covers up to $25k of Life Insurance (option to go up to $150k)

• Optional 401(k) enrollment

• Employee assistance program

• An exciting working environment with motivated colleagues

• A position with lots of personal responsibility

• The opportunity to contribute fresh ideas

• An open and respectful feedback culture

• In-house and further external training

• Unique career opportunities

• Generous discounts on our products

• Chocolate at work

• Free parking spaces