Retail Manager
What we do:
FASTSHIP is Thailand’s leading international logistics platform, seamlessly connecting e-commerce businesses with over 15 top-tier door-to-door delivery providers. As e-commerce in Southeast Asia continues to surge, FASTSHIP is expanding its offerings to deliver end-to-end logistics and supply chain solutions, powered by innovation and technology, to help online sellers scale globally with speed and ease.
- Over 200 destinations in the services
- 25 unique logistics services offering
- 20 service points throughout Thailand
Key Responsibilities:
- Lead, coach, and develop the Retail Officer team to continuously improve service quality and operational performance.
- Establish, implement, and enhance branch service standards and Standard Operating Procedures (SOPs) to ensure a consistent and professional customer experience.
- Monitor service quality through regular audits, performance metrics, and on-the-job evaluations to maintain high service standards.
- Manage relationships with external partners and collaborate with the CRM team to improve customer retention and loyalty initiatives.
- Identify service gaps and proactively resolve customer issues to maintain long-term customer satisfaction.
- Analyze service performance data and recommend improvements to enhance operational efficiency and customer experience.
- Ensure retail operations align with company policies, brand standards, and service expectations.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Retail Management, or a related field.
- Minimum 5 years of experience in retail operations, customer service, or service management, with at least 3 years in a leadership role.
- Strong leadership and team management skills with the ability to motivate and develop team members.
- Experience in service quality management, SOP development, or customer experience improvement.
- Strong analytical and problem-solving skills with the ability to use KPIs and performance metrics to drive improvements.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams such as CRM, operations, and marketing.
Location: Pink Line MRT: Chaeng Watthana 14 station Exit on the Big C side and take a motorcycle taxi from there.
Map: https://maps.app.goo.gl/P9q1hb3SVyadWE8Y7
Benefits of working with us:
- Competitive Incentive Package
- TOEIC language allowance
- Attendance Allowance: 500 THB
- Annual Leave: 10 Days - eligible after probation period
- Performance bonuses
- Health insurance
- Company holidays
- Free parking
- Quarterly parties and career growth opportunities
If you have any questions or need further information,
please add us on Line: @915bksen or click: https://lin.ee/RFgfQPF