Retail Partnerships Account Manager

About Auror

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 12 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good. 

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

We're also embracing the potential of AI to supercharge our impact—whether that's enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function.

The Role

At Auror, we owe our success to the partnerships we have with our customers, our efficiency with which we deliver leading-edge products and services, and our organisational processes. We are proud to set the standard for success in our industry globally. 

As a Retail Partnerships Manager, you will be responsible for driving new business, expansion, and long-term strategic growth across Auror’s Australian enterprise retail partnerships. You’re comfortable identifying opportunities, shaping account strategy and driving execution, whilst acting as a trusted commercial advisor to your customers and internal stakeholders.

This role blends the strengths of an experienced Account Executive and a strategic Account Manager. You are equally comfortable closing complex deals and building multi-year growth plans within existing accounts.

Key responsibilities of this role include:

• Own annual revenue quota across new business, retention, and expansion within a defined portfolio of enterprise Australian retail customers.
• Lead complex, multi-stakeholder sales cycles from discovery through negotiation and close.
• Build and execute strategic account plans with clear commercial objectives, stakeholder maps, and risk mitigation strategies.
• Create customer narratives, using Google Slides to create presentations.
• Develop multi-threaded executive and operational relationships across retail customers.
• Identify expansion and network growth opportunities across multi-site and enterprise environments.
• Partner proactively with Customer Success to protect renewals, mitigate risk, and maximise lifetime value.
• Translate customer insight into structured feedback for Product and Marketing.
• Maintain rigorous forecasting discipline and high CRM hygiene within Salesforce.
• Navigate pricing discussions, commercial structuring, and contract negotiations with confidence.
• Represent Auror credibly at industry events and strengthen our position in the Australian retail market.

You’ll be reporting to Brett Farley, Director of Retail Partnerships ANZ.

With more than two decades in tech companies, I’ve helped sales teams in fast-growing businesses scale effectively, adapt to change, and consistently perform at their best. I’ve been based in Melbourne for the past 15 years, a city I now call home and one I love for its vibrant food and coffee culture and incredible events. I’m passionate about coaching high-performance sales teams and creating environments where people can grow both professionally and personally. Seeing individuals develop, gain confidence, and succeed in their careers is what motivates me most. I thrive in rapidly changing environments and enjoy working through complex challenges.

Requirements

About you

• Experience in a SaaS business within Account Executive, Account Management, or hybrid commercial roles, supporting enterprise companies.
• Demonstrated experience owning a quota across both new business and expansion.
• A track record of closing complex, multi-stakeholder deals.
• Experience managing enterprise or multi-site customers.
• Strong commercial acumen: you understand margin, pipeline mechanics, and deal strategy.
• Bias to collaboration, with experience partnering cross-functionally with Customer Success, Product, Marketing, and Legal.

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best.

Benefits

• Competitive salary range: Depending on level of experience, a base salary of between $120,000 - $140,000 (IC4), with additional incentive payments.

• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including Wellness Days,  and up to $750 AUD for expert sessions every year.
• Health insurance: We prioritise looking after your health by contributing to your individual health insurance plan through Bupa health insurance.
• Family-friendly: We offer comprehensive paid parental leave - 12 weeks for birth parents and 6 weeks for non-birth parents following birth, adoption, or surrogacy, available to all Aurors from day one.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

Next steps:

If you’re excited about our mission and you have the experience and a passion for this role, please hit “Apply”.

If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you.

You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.