Ringa Tohu Community Library Lead - Glenview

He angituutanga: The opportunity 

Are you passionate about libraries, community engagement, and leading high-performing teams? We’re looking for a Community Library Lead Glenview to join our team and make a real impact.

You’ll lead the front-of-house customer service function at our Glenview Library. You’ll oversee day-to-day operations, deliver programmes and events with a literacy focus, and ensure our libraries remain welcoming, safe, and customer-centric.

As a Community Library Lead, you’ll be a people management superstar—driving a one-team culture, fostering collaboration, and inspiring excellence in service delivery. You’ll model and promote our organisation’s vision, purpose, and values while championing innovation and continuous improvement.

What you’ll do:

• Lead the strategic direction for library customer delivery.
• Manage building operations for the Glenview library.
• Deliver key customer-facing activities and embed a customer-first approach.
• Provide leadership, support, and regular feedback to your team.
• Recruit, develop, and coach staff to maintain high skill levels.
• Champion safety and security practices across the library.
• Manage circulation and debt recovery processes.
• Support cross-library collaboration for events and programmes.
• Embrace current and emerging technology to enhance services.

What you’ll bring:

• Proven leadership experience with a focus on team development and performance.
• Strong customer service ethos and ability to create positive experiences.
• Passion for literacy, learning, and community engagement.
• Ability to manage operations and deliver programmes that make a difference.

If you’re ready to lead with purpose and help shape the future of our libraries, we’d love to hear from you!

Qualifications

Oo puumanawa me oo wheako | Your skills and experience

• Tertiary qualification in a relevant field; preferably Diploma or Masters in Librarianship.
• 5+ years post qualification experience in Libraries and 3 or more years proven leadership experience and proven ability to mentor, coach and manage day proven leadership experience, mentoring, coaching, and managing day-to-day operations.
• Experience in a Customer Services role in a community services environment.
• Strong customer service focus including promotion of Library in the community.
• Experience in community programme delivery.
• Ability to influence others and champion ideas.
• A ‘people person’ approach and the ability to work collaboratively with others.
• Ability to manage multiple priorities and implement new ways of working.
• Highly developed interpersonal and communication skills with the ability to work effectively in a bi-cultural environment with a diverse range of stakeholders (internal and external).
• Excellent supervisory and teamwork record.
• Professional registration (RLIANZA) and experience with Kotui LMS preferred but not essential.
• Proven computer skills and keen interest in furthering knowledge in this area.
• Proven success at customer service provision including compliant resolution.
• The ability to work as rostered over a 7- day operation, including evenings, weekends, and public holidays.

Additional Information

He aha te wariu o te utu kaimahi? | What’s the salary? 

Circa $88,578 dependent on skills and experience.

Ngaa waahi whakarato painga kei a maatou: What we offer 

• Flexible by choice; an award-winning flexible working policy.
• Opportunities for professional development.
• Two Wellbeing days per year.
• Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.
• Free annual health checks and flu vaccination.
• Ability to purchase additional annual leave.
• Eye testing/glasses cost reimbursement.
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Me Tono Inaaianei!: Apply Now! 

• View the Position Description
• Click apply
• ​Complete your application.

If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. Alternatively, you can use the 'Write a message to the Hiring Team' text box.

Applications close on the: 31/03/2026

Note: We will be shortlisting as we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. If this role is Safety Sensitive a pre-employment medical including drug and alcohol test will be required. View more information about these checks and our commitment to the Privacy act here by clicking here.

This role is covered by the Children’s Act 2014, which means that shortlisted candidates will be required to undergo all safety checking requirements under the Act before commencing employment, as well as during employment.

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings. 

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.