PWNHealth (PWN) is a national clinician network working to improve early detection and prevention of disease using advanced diagnostics and telehealth. PWN services all 50 states and Puerto Rico with telehealth and telegenetic services. Our model enables safe and easy access to diagnostic testing, ensuring clinical validity, utility, quality consumer education, access to clinicians, and the ability to implement national programs seamlessly. Through integration with more than 80 CLIA-certified labs and support of over3,000test types, we are shaping a new paradigm in healthcare. We believe that empowering people with convenient access to clinically actionable information has the power to change lives, improve outcomes, and create a healthier world. PWNHealth is backed by leading growth equity firms Spectrum Equity and the Blue Venture Fund (BVF). We are a mission-driven, positive culture made up of the best and brightest in the industry. We are passionate about health and wellness and are looking for like-minded people to join our team.
This position will primarily be involved with working within a broader clinical care setting to assist with fundamental tasks related to providing excellent patient care.
There are flexible scheduling options, which include day, evening, weekend, and PRN shifts. Operating hours are from 8AM - 8PM EST, 7 days a week. This job is perfect for someone who wants to optimize their schedule while enhancing patient access to care.
Job Functions:
Provide health assessments and treatment solutions via telephone, video, or chat functionsTrack and monitor follow-up calls, escalate when appropriateReceive inbound phone calls from patients seeking answers to various medical conditionsMake outbound initial and follow-up calls to patients to deliver lab results and provide information on treatment solutionsMake outbound follow-up calls to patients identified as high-risk during initial phone callDe-escalate situations where a patient is upset or threatening, escalate when appropriateRefer to in-person care when appropriateInterpret and communicate outcomes of lab resultsUtilize secure email to communicate lab results to patientsAssist with reviews of incoming test requestsMonitor and manage incoming queue of test requests to ensure timely reviewLead the audit process to ensure high quality care by adhering to service-level agreements, such as turnaround timesStay up to date with current health trends and recommendations
Desired Skills and Experience:
RN Degree required3 years clinical experience requiredVirtual Care/Telehealth experience preferredUnderstanding of broader clinical environment and alternative venues for care like telehealth is a strong plus
Professional Skills:
Ability to manage multiple priorities and respond in a timely manner.Ability to execute under accelerated timeframes and quickly adapt to changes in priorities.Adaptable, flexible, and innovative; able to think creatively and meet the changing needs and challenges of the organization.Excellent interpersonal skills.Excellent telephonic communication skills. Effectively able to communicate with clinicians, colleagues and staff.Skill in developing, implementing, and administering work processesAbility to work under minimal supervision and demonstrate strong initiativeStrong organizational and time management skills; strong attention to detailAble to adapt to using new tools and apps such as: Trello, Slack, & Google Docs. Proficiency in MS Office or equivalent applications required.