SaaS Administrator

Checkr’s mission is to build a fairer future by improving the understanding of the past. Since graduating Y-Combinator in 2014, Checkr’s product has shifted the on-demand economy and has continued to scale into serving enterprise companies across various industries. As a company that provides modern and compliant background checks for global enterprises and startups, Checkr knows firsthand how difficult it may be for individuals with prior criminal history to find employment and we want to help provide fair chances for the formerly convicted. A career with Checkr provides the opportunity to make an impact on the professional lives of millions of people and we encourage all qualified individuals to apply for our roles.

The Operations Systems Admin is a pivotal member of Checkr’s Shared Services team, responsible for shaping how we scale and manage our evolving human and digital workforce. This role designs and implements systems that seamlessly support both human agents and digital workers, ensuring operational efficiency and long-term scalability. The ideal candidate balances forward-looking architecture with pragmatic, cost-effective execution, building the foundation for how work happens across Operations. Ultimately, this role ensures that every worker, human or digital, has the right tools, access, and systems at the right time.

Responsibilities:

• Own day-to-day user provisioning, deprovisioning, and role changes across the Operations tooling ecosystem, ensuring timely and compliant access for both FTE and BPO users.
• Manage credentialing workflows end-to-end, validating requests for completeness, proper approvals, and policy alignment.
• Act as the primary point of contact for tooling access requests submitted through the internal Jira queue.
• Triage and resolve low-complexity Tools & Systems tickets; escalate high-impact or system-wide issues promptly to the appropriate teams.
• Maintain accurate access records, license inventories, and role mappings to support internal audits, cost management, and security reviews.
• Partner with IT to coordinate SSO/Okta provisioning and ensure adherence to least-privilege access standards.
• Execute and track onboarding/offboarding processes for all users across Salesforce, Zendesk, Assembled, MaestroQA, Lessonly, Sprout, Autotab, and Talkdesk.
• Support incident response by documenting and escalating P1/P0 tooling incidents through defined operational channels.
• Identify inefficiencies or gaps in provisioning and access processes, propose improvements, and contribute to standard operating procedures.
• Participate in scheduled access reviews, internal audits, and data handling assessments involving PII.
• Maintain operational discipline and consistency across all tooling workflows in alignment with CX Operations and WFM policies

Qualifications:

Required

• 2-4 years of experience in Operations, IT support, or Customer Experience tooling environments.
• Familiarity with SaaS administration concepts - especially user provisioning, role management, and access control.
• Working knowledge of SSO/identity platforms (Okta, Google Workspace, etc.).
• Strong organizational and documentation skills; ability to manage multiple tooling requests concurrently.
• Experience handling confidential or PII data securely and in compliance with company standards.
• English proficiency (written and verbal) sufficient to collaborate in a global environment.
• Detail-oriented, process-driven mindset with a focus on accuracy and accountability.
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Preferred / Nice-to-Have

• Experience with CRM or CX platforms such as Salesforce, Zendesk, Assembled, MaestroQA, or Talkdesk.
• Exposure to automation tools or scripts (e.g., Workato, Zapier, simple Python/Google Apps Script).
• Experience working with distributed or BPO workforces.
• Prior experience contributing to process documentation or internal tooling playbooks.
• Strong collaboration skills and comfort working in cross-functional operational environments.