Sales Administration Lead
About Quad Lock 🚀
Quad Lock is one of Australia’s fastest-growing companies and a certified Great Place to Work. Based in Melbourne, Quad Lock revolutionised the smartphone mounting game with our patented case-based mounting system. Originally launched in 2011, the Quad Lock range now includes mounts for Cycling, Motorcycling, Driving, Running, Marine and a range of Lifestyle options. To date, millions of Quad Lock products have been shipped to over 100 countries and sales continue to grow worldwide at a rapid pace.
About our People 👥
At Quad Lock not only do we work hard and love what we do, we are also a great bunch of people with a diverse range of interests. We have keen cyclists and motorbike riders, runners and car enthusiasts (of course). But did you know we also have movie buffs, musicians and entrepreneurs, but most importantly we’re all super proud to be part of the Quad Lock team.
About the Role 🤔
We’re looking for a Sales Administration Lead to take ownership of our sales administration function and ensure seamless execution across our B2B sales activities. This is a hands-on leadership role, responsible for managing one direct report while driving process excellence, system effectiveness, and accountability across our Global Sales team.
You’ll sit at the centre of our sales execution, working across NetSuite, Shopify, Monday.com and EDI platforms, and partnering closely with Sales, Finance, Operations, Supply Chain, and Trade Marketing. This role will be perfect for a fast learner who can quickly build system expertise, apply strong logic and problem-solving skills, and confidently navigate cross-functional challenges.
Please note: Given our global customer base, this role may occasionally require flexibility to work outside standard hours to support international teams or key partners.
What You'll Do 💻
Sales Administration Leadership
Own and improve sales administration processes to ensure accuracy, efficiency, and scalability
Lead and develop one Sales Administrator, setting clear priorities, workflows, and performance expectations
Act as the go-to expert across sales systems, maintaining data integrity and driving system improvements
Drive accountability across the Global Sales team for process adherence and timely execution
Order Management & Sales Support
Oversee end-to-end B2B order management across NetSuite, Shopify, and EDI platforms
Manage complex order scenarios, resolving issues across pricing, inventory availability, fulfilment, and system workflows
Partner with Finance on payment follow-ups, credit management, rebates, and commission processes
Ensure clear, consistent communication with customers and internal stakeholders
Cross-Functional Coordination
Act as a key point of coordination between Sales, Finance, Operations, and Supply Chain
Identify root causes of operational issues and implement practical, scalable solutions
New Product Launch Support
Coordinate forecast collection and consolidation from Global Sales teams for new product launches
Work with Trade Marketing to assist in the preparation and distribution of go-to-market materials
Customer & Partner Support
Oversee onboarding of new B2B customers, including EDI setup where required and provide ongoing operational support to distributors, resellers, and key partners
Manage post-sales processes including returns, warranties, and issue resolution
Data, Reporting & Process Improvement
Maintain high-quality data across CRM, ERP, and EDI systems
Generate and refine reporting on sales performance, order flow, and forecasts
Identify opportunities to reduce manual work and improve efficiency, including through the use of AI and automation
What You'll Bring 🤝
Core Experience
Experience leading or mentoring others, with the ability to manage and develop a direct report
Strong systems capability, with experience using platforms such as NetSuite, Shopify, Monday.com, and/or EDI solutions
Advanced proficiency in Excel and/or Google Sheets, with the ability to interpret data effectively
Experience improving processes and driving efficiencies within a sales support function
Openness to adopting AI tools and automation to improve workflows and efficiency
Strong communication skills, with the ability to work effectively with the global sales team and cross-functional stakeholders
Customer-focused approach with strong attention to detail
Nice to Have
Experience in wholesale, distribution, or high-volume B2B environments
Exposure to EDI workflows (e.g. SPS Commerce)
Experience supporting product launches or working with Trade Marketing
Experience working with global teams across multiple regions or time zones
What it’s like to work at Quad Lock 👀
At Quad Lock our customers mean the world to us but so does our team, by joining us you’ll be able to take advantage of the amazing perks we have on offer:
🌏 Flexible ways of working to fit your lifestyle
🏃♀️ Health & Wellbeing allowance to invest in your wellbeing
📱 Technology allowance to stay connected
🥑 Weekly lunch on us to enhance your team connections
🧠 Dedicated learning & development allowance for continuous growth
🎓 Access to Learna, a microlearning platform to support ongoing development
🫶 Volunteer Leave to support causes you’re passionate about
🍼 16 weeks of parental leave to support your growing families
🌐 Employee Assistance Program for team members and their families
🐘 Paid Miscarriage & Pregnancy Loss Leave (Pink Elephant) supporting families during difficult times
You’ll join a highly cohesive, vibrant and collaborative culture in a business where you can continue to build your skill set. This is a chance to grow and develop your career whilst working in an environment with colleagues that love what they do, encourage innovation and bring a contagious energy to work every day!
Join the Team:
Quad Lock is an equal opportunity employer, committed to supporting a diverse and inclusive work environment. If you're looking to grow your career with us, we'd love to hear from you! Don’t be afraid to stand out, back your achievements and show us what makes you the best candidate for the role. Even if you don’t meet every single requirement, we encourage you to apply!
To apply, select the ‘Apply Now’ button below and tell us a bit about yourself, your experience and what interests you in the role.