Sales & Customer Experience Specialist

Job Title: In-Store Sales & Customer Experience Specialist

Location: Indianapolis, IN

Job Type: Full-Time, In-Store

Position Overview

We are seeking a customer-focused In-Store Sales & Customer Experience Specialist to join our Indianapolis location. This role is responsible for assisting walk-in customers, managing incoming leads, preparing estimates and proposals, and maintaining consistent follow-up with prospects. The ideal candidate is organized, detail-oriented, and committed to delivering an exceptional customer experience while helping drive revenue growth.

Schedule

This is a full-time, in-store role with the following schedule:

• Monday – Thursday: 9:00 AM – 6:00 PM
• Friday: 9:00 AM – 5:00 PM
• Every Other Saturday: 10:00 AM – 4:00 PM

Compensation & Benefits

• Competitive compensation package
• Eligibility for participation in the company bonus pool following the trial period, providing additional earning potential based on company performance
• Medical, Dental, Vision insurance
• PTO
• Retirement + Company Match

Key Responsibilities

• Assist and engage with walk-in customers in the showroom
• Respond promptly to incoming leads and inquiries
• Prepare estimates and proposals for prospective customers
• Maintain consistent follow-up with prospects who have not yet closed
• Maintain detailed, organized client records
• Support revenue growth through disciplined follow-up and excellent customer service
• Learn and utilize internal software systems for accurate estimating, order processing, and client management
• Occasionally visit customers’ homes to assist with product selection and take measurements for accurate estimates
• Maintain a professional presentation and attention to detail during in-home visits
• Continue developing product knowledge, installation understanding, and design expertise during downtime
• Contribute ideas and content to support social media and marketing initiatives

Qualifications

• Strong customer service and communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple leads and follow-up tasks consistently
• Comfortable learning and using internal software systems
• Professional demeanor for both in-store and in-home customer interactions
• Interest in product knowledge, design, and home improvement environments is preferred

Preferred Qualifications

• Sales experience is helpful but not required; candidates with 1-2 years of sales or customer-facing experience are preferred
• Interest in product knowledge, design, and home improvement environments

Work Environment

This role is primarily in-store at our Indianapolis showroom, with occasional in-home customer visits to support product selection and measurement for accurate project estimates.

Additional Information

We are committed to delivering exceptional quality, service, and professionalism to our customers. The right candidate will share these values and play an important role in maintaining our reputation for excellence.