Sales Operations Manager
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Sales Operations Manager to join our Operations team in Melbourne.
The Sales Operations Manager is responsible for managing and optimizing the sales process to ensure efficiency, productivity, and alignment with overall business objectives. This role involves overseeing sales data analysis, CRM management, sales forecasting, and the development of sales strategies and processes. The Sales Operations Manager works closely with the sales team, marketing, finance, and other departments to drive sales performance and support the company's growth initiatives.
We are open to part time of full time arrangements for this role.
Requirements
What you'll do:
- Oversee bids, proposals, tenders, and quotes to ensure high-quality, compelling submissions that improve win rates
- Establish and refine deal qualification and proposal processes to drive consistency and effectiveness
- Manage the eCommerce platform, including customer onboarding, pricing, and portal experience
- Develop and implement scalable sales processes aligned to business goals and growth strategy
- Build and manage customer success programs to drive satisfaction, retention, and long-term value
- Lead sales enablement initiatives to uplift capability, tools usage, and overall performance
- Own CRM management, ensuring data accuracy, adoption, and best practice usage across the sales team
- Evaluate and implement sales tools and technologies to optimise the sales lifecycle
- Analyse sales data to identify trends, risks, and growth opportunities, providing actionable insights
- Deliver regular reporting, dashboards, and performance metrics to the CCO and key stakeholders
- Support sales forecasting and planning, partnering with leadership to set targets and track performance
- Collaborate with marketing to drive targeted campaigns and lead generation initiatives
- Maintain and optimise pricing strategies, including rate cards and government procurement portals
- Lead and develop the Sales Operations function, ensuring delivery against key objectives
- Work cross-functionally with sales, marketing, finance, and delivery teams to drive alignment and outcomes
What you'll bring:
- Proven experience in sales operations, sales management, or a similar role
- Strong analytical capability with the ability to interpret data and provide clear insights
- Experience managing CRM systems and sales tools, with a focus on adoption and optimisation
- Demonstrated ability to design and improve sales processes and operational frameworks
- Experience supporting bids, tenders, and proposal development
- Strong commercial awareness, including pricing strategy and sales performance management
- Experience with sales forecasting, planning, and performance tracking
- Excellent stakeholder engagement skills, with the ability to work across multiple teams
- Strong organisational and project management skills, with attention to detail and deadlines
- Ability to lead, mentor, and develop team members
- Strong communication and presentation skills across technical and non-technical audiences
- Adaptability and problem-solving capability in fast-paced, evolving environments
Benefits
Why You'll Love Working Here:
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.