客户总监Senior accounts head

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

岗位职责：

客户战略：根据公司目标战略和市场趋势，高质量制定并实施客户管理策略，尤其关注菲律宾的中国客户市场；敏锐的商业触觉识别增长机会，制定客户管理计划，并与大客户建立牢固的关系；

团队管理：领导和管理团队日常工作，提供指导、支持和团队绩效考核。为团队设定明确的目标和目的，并监督执行；

客户开发:作为项目重要负责人，与客户建立并长期稳定的合作关系。了解客户业务需求、挑战和目标。开发量身定制的解决方案和策略，及时满足他们的特定需求，并推动共同发展；

收入增长：负责开拓和挖掘客户需求。与内部团队合作，如销售，市场和产品开发，提供更多解决方案、产品满足客户需求并实现销售目标；

客户满意度:管理客户满意度和客户保留率。进行弱项或不足处分析，制定有效的提升措施，指导并协助提升改善。定期收集客户反馈和见解，以不断改进我们的产品、服务提高整体客户体验；

市场分析：收集和分析中国市场趋势、竞争对手信息和行业发展趋势。进行市场调查和分析，为公司总体战略制定提供相关依据；

合同谈判：领导与大客户的合同谈判和续约，能识别潜在合同风险险等，做好风险控制。联动法务和财务团队合作，最终确定合同签订及合同的执行事宜；

跨部门和团队合作：与团队跨部门合作，不限于销售、市场、运营和财务团队。建立强有力的协作和沟通。定期向执行团队提供关键客户业绩、市场洞察和战略计划的最新信息；

任职要求：

本科以上学历，商业，经济，市场，金融等管理相关专业优先考虑；

至少7年以上的客户管理工作经验，有过复杂项目或大客户服务经验，物流或电子商务领域优先考虑；

具备全局统筹战略能力、出色的团队合作精神，能够带领团队完成公司目标，实现团队抱负；

具备出色的逻辑分析能力，商务谈判、客户谈判能力及沟通影响力；

具有出色的领导能力、管理能力，能协调内外部，处理执行中各种常规及各项突发事件；

熟练掌握相关数据分析工具，能够深入挖掘数据，提出有价值的商业建议。

具备出色的中英文双语沟通能力，能够与东南亚区域内外部团队进行无缝沟通；

精通的MSOffice办公软件能力，尤其在Excel与PPT的运用方面；

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