Senior Accounts Receivable Specialist

About the Role

We are seeking an experienced Senior Accounts Receivable Analyst to join our Finance team in Dublin, reporting directly to the International Revenue Accounting LEAD in Dublin with a dotted line to the Global Process Owner in the US. In this role, you will be responsible for the day-to-day collection’s activities for all EMEA-based customers, ensuring timely cash application and dispute resolution across the region. This role plays an important part in ensuring global consistency by following Anthropic’s global credit and collections policies and maintaining key KPIs in line with the rest of the organization. You will serve as a key cross-functional partner to Sales, Legal, and Customer Success teams, while driving process improvements to scale AR operations as Anthropic continues its rapid growth.

Responsibilities:

Collections & Cash Application

• Manage end-to-end collections for EMEA customers, proactively contacting accounts to ensure timely payment in accordance with agreed terms.

• Monitor aging reports daily, prioritize outreach based on balance, risk, and strategic importance, and maintain DSO targets for the EMEA portfolio.

• Ensure accurate and timely cash application, investigating and resolving unapplied or misapplied payments.

• Prepare and distribute customer account statements and payment reminders on a regular cadence.

Dispute Management

• Investigate and resolve billing disputes, short payments, and customer queries in a timely and professional manner.

• Collaborate with Sales, Customer Success, and Legal to resolve complex disputes, including contract interpretation issues and pricing discrepancies.

• Track dispute trends and root causes, providing insights and recommendations to reduce future occurrences.

• Maintain detailed records of all dispute activity and resolutions for audit and reporting purposes.

Cross-Functional Partnership

• Serve as the primary AR point of contact for EMEA Sales and Customer Success teams, providing account-level insights and supporting deal structuring with payment terms guidance to the Credit and Deal Desk teams.

• Partner with Legal on contract terms impacting receivables, including payment clauses, late-payment provisions, and currency considerations.

• Collaborate with Revenue Accounting and FP&A on cash forecasting, revenue recognition support, and month-end close activities.

• Support external audit requirements by preparing AR-related schedules and responding to auditor inquiries.

Global Consistency & Compliance

• Adhere to and champion Anthropic’s global credit and collections policies, ensuring EMEA operations are fully aligned with worldwide standards and procedures.

• Maintain key AR performance KPIs (DSO, aging buckets, collections rates, dispute resolution time, etc.) in line with global benchmarks and targets.

• Participate in regular global AR reviews with the US-based team, providing EMEA performance updates and aligning on policy changes or process enhancements.

• Ensure consistent application of payment terms, escalation protocols, and customer communication standards across all EMEA markets in accordance with global guidelines as well as local practices.

• Partner with the Global Process Owner on the rollout or modification of policies, tools, and initiatives for EMEA for adoption and effectiveness monitoring.

Process Improvement & Systems

• Identify opportunities to automate and streamline AR workflows, including collections outreach, cash application, and reporting.

• Contribute to the evaluation, implementation, and optimization of AR tools and technologies (e.g., ERP systems, collections platforms, dunning automation).

• Maintain AR Policies, procedures & SOX-Compliant controls for the EMEA region, aligned with global standards.

• Manage and update dashboards and reporting to provide visibility into EMEA AR performance, including DSO, aging, and collections effectiveness metrics.

You may be a good fit if you have:

• 7–10 years of progressive experience in accounts receivable or order-to-cash operations, preferably within a high-growth technology or SaaS company.

• Deep expertise in B2B collections across multiple European jurisdictions, with strong knowledge of local payment practices, regulations, and cultural nuances.

• Proficiency with ERP, Billing & Collections systems (e.g., NetSuite, Stripe, Workday, Zuora, Tesorio, HighRadius) and advanced to expert level Excel/Google Sheets skills.

• Strong understanding of IFRS revenue recognition standards and their impact on AR processes.

• Understanding of expected credit loss methodologies (IFRS 9 and CECL) and their application to accounts receivable, including the ability to support reserve calculations and provide data inputs for loss modelling.

• Excellent communication and negotiation skills, with the ability to engage diplomatically with customers at all levels.

• Demonstrated ability to operate within a global framework, adhering to centralized policies and KPI targets while adapting execution to local market requirements.

• Proven ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment.

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

Strong candidates may have:

• Professional qualification (ACA, ACCA, CIMA) or equivalent certification.

• Familiarity with Salesforce CRM and its integration with billing/AR systems.

• Experience operating across multiple currencies and managing FX-related AR complexities.

• Prior experience building AR processes from the ground up in a scaling organization.

• Fluency in one or more additional European languages is a strong plus.