Senior Computer Engineer Level 3
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Job Type: Full-Time
Work Hours: Monday to Friday, 9:00 AM to 5:30 PM Eastern Time, with a 30-minute break
Salary: $1,500 per month
Job Overview:
We are seeking a highly skilled Senior Computer Engineer (Level 3 Network Engineer) to join our team in a full-time, remote capacity. This role is ideal for an IT professional with a passion for solving complex technical challenges, supporting diverse client needs, and driving innovation in a collaborative environment.
As a Senior Computer Engineer, you will be responsible for diagnosing and resolving advanced IT issues, managing client networks and infrastructures, and implementing secure and effective technical solutions. This long-term role offers excellent opportunities for growth, continuous learning, and career advancement in a supportive and dynamic team setting.
Key Responsibilities:
- Provide professional English verbal and written communication to clients.
- Multi-task effectively while prioritizing service requests.
- Diagnose and resolve Level 3 IT issues promptly and accurately.
- Manage client networks, systems, and technical infrastructures.
- Maintain detailed documentation of tasks within the ticketing system.
- Implement technical solutions and ensure alignment with best practices.
- Stay current with emerging technologies and cybersecurity standards.
Requirements
Qualifications:
- At least 3 years of relevant Level 2 technical experience
- Experience with MSP tools such as ConnectWise, Bitdefender, etc.
- Experience with ticketing software like Zendesk, JIRA, etc.
- Strong documentation skills
- Strong passion for IT and helping people
- Clear English verbal and written communication skills
- Proficiency in Microsoft technologies such as Office 365, Microsoft AD, Exchange, and Windows Server
- Strong understanding of network protocols (TCP/IP, VPN, DNS, DHCP)
- Solid knowledge of cybersecurity best practices
- Experience with networking solutions such as SonicWall, pfSense, Sophos Firewalls, and VPN
- Experience with cloud platforms such as Microsoft Azure or AWS
- Experience supporting Windows 10, Windows 11, Server 2012, and Server 2019
- Experience providing Microsoft Office Suite end-user support
- Experience with administration and support of Office 365
- Experience managing user accounts via Active Directory
Technical Requirements:
- A reliable, high-speed, hard-wired internet connection.
- A dedicated Windows 10/11 Professional Edition PC (not shared with others).
- A noise-canceling headset for clear communication.
Note: An NBI or police clearance will be required upon acceptance of the job offer.