Senior Consultant – Engagement Lead
Senior Consultant - Engagement Manager
Location: Hybrid (Canada)
Type: Full-time, Consulting Level 3
About us
Greenlight was founded on a simple idea: deliver real value wins to our customers and build a culture where great people can do their best work
We’ve evolved into a trusted partner in intelligent automation where we help organizations reimagine how work gets done. With 100+ successful automations and millions in client ROI, our impact runs deep: efficiency, scalability, and lasting transformation.
What drives us is how we work.
We play to win, showing up prepared, focused, and committed to each other’s success. We push what’s possible and challenge convention. We communicate with courage, surfacing ideas and issues with honesty and clarity. And we own the full outcome, seeing every commitment through to lasting impact.
That’s Greenlight. Where ambition meets accountability, and great people do great work together.
The Opportunity
As a Senior Consultant, you operate as the engagement lead for client automation initiatives, accountable for delivering complex programs from strategy through execution. You bring structure, foresight, and accountability to every engagement—owning delivery planning, governance, risk management, and executive stakeholder alignment
You act as the central leader across client and delivery teams, ensuring initiatives move forward with clarity, momentum, and measurable outcomes. Beyond managing project mechanics, you provide consulting leadership, guiding clients through decisions, aligning stakeholders, and ensuring automation programs deliver meaningful business value.
You are a trusted advisor to both internal teams and client stakeholders, balancing delivery execution with strategic insight.
Accountabilities
- Serve as Project Manager and Engagement Lead on automation initiatives, owning plans, budgets, risks, and executive reporting.
- Lead client engagements for automation initiatives, owning delivery plans, governance structures, risks, and executive reporting.
- Operate as the primary engagement lead, coordinating cross-functional teams across business, technical, and client stakeholders.
- Drive delivery structure and momentum, defining milestones, managing dependencies, and ensuring work progresses predictably.
- Establish governance and communication frameworks, including status reporting, steering committees, and escalation processes.
- Partner closely with solution architects and developers to ensure alignment between requirements, solution design, and delivery outcomes.
- Manage stakeholder expectations and executive communication, maintaining transparency on progress, risks, and mitigation strategies.
- Partner closely with Sales and the Account Executive, providing visibility into engagement progress, identifying expansion opportunities, and sharing client insights that support account growth and long-term partnership development.
- Coach and guide consultants, supporting delivery excellence and strengthening consulting capabilities across the team.
- Lead project planning and execution - defining milestones, managing dependencies, and coordinating across business and technical teams.
- Establish project governance frameworks, including communication cadence, reporting, and risk management processes.
- Oversee testing and release readiness, ensuring alignment between requirements, solution design, and validation results.
- Lead client-facing steering committees and project status meetings, providing clear visibility into progress, risks, and mitigation plans.
- Proactively manage client expectations, escalating challenges, and driving resolution to maintain confidence and control.
Key Deliverables
- Structured engagement plans and work breakdown framework
- Governance models for automation programs and multi-project initiatives
- Executive status reports and steering committee updates
- Risk registers, issue logs, and mitigation strategies
- Backlog planning and prioritization frameworks
- Delivery playbooks and structured approaches for automation programs
Desired Business Outcomes
- Deliver predictable, high-quality client outcomes across automation initiatives
- Build trusted client relationships through strong engagement leadership
- Strengthen Greenlight’s reputation for structured, disciplined delivery
- Support internal consulting maturity by mentoring and enabling consultants.
Consulting Dimensions
- Facilitation: Lead senior-level client workshops and steering committees.
- Presence: Establish trusted advisor status with senior stakeholders, bringing clarity, confidence, and accountability to engagements.
- Domain Expertise: Apply deep understanding of business processes and automation platforms.
- Strategic Advisory: Shape automation roadmaps and governance at the program level.
- Pre-Sales: Contribute thought leadership to proposals and enterprise solution shaping.
Required Skills & Qualifications
You’re a structured thinker, confident facilitator, and calm force in fast-moving environments. You’ve delivered complex automation or digital transformation projects, and you know how to lead teams, influence stakeholders, and manage the details without losing sight of the big picture.
- Executive presence and facilitation strength: You lead meetings with purpose, structure discussions, and drive clear decisions
- Outstanding communication skills: You distill complexity into clarity, whether you're aligning with clients, guiding delivery teams, or presenting to leadership
- Exceptional communication and storytelling ability, translating complexity into clear direction
- Strong project management expertise, including agile delivery, risk mitigation, milestone tracking, and team coordination
- A proactive, ownership-driven mindset to anticipate what’s needed, address issues head-on, and bring energy to execution
- Experience working in consulting or high-stakes delivery environments, where stakeholder alignment, accountability, and speed all matter
- A passion for the growth of people, processes, and your development
In this role, you’re not just keeping projects on track; you’re setting the pace, clearing the path, and helping clients realize the potential of intelligent automation. Every project is a new challenge, and you're the leader who makes it all come together. If you’re excited about automation, strategy, and making things happen, we’re excited to meet you.
Let’sRedefinetheFutureofWork—Together!!
AI Disclosure Statement:- We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or assessing responses. These tools help us stay organized and efficient, but they never replace human judgment. Every hiring decision is made by real people who care deeply about finding the right addition to our team and preserving the human connection that defines our culture.
We are committed to a diverse and inclusive recruitment process.Greenlight is proud to always have and continue to be an equal opportunity employer. We believe in equal employment opportunity for all, regardless of ethnicity, culture, sexual orientation, religion, age, gender, or disability status.
We care. Greenlight supports the communities we work in. We have an employee-driven committee, Do GLood, that supports not-for-profit initiatives we are passionate about. Check out our website, Instagram, and LinkedIn to learn more about us!
Greenlight is proud to have been recognized and awarded a Great Place to Work™ Certification with a whopping score of 98%! Learn more.