Senior People Business Partner, Care Teams
$120k - $150k USD
Welcome to Brightline! We are searching for a Senior People Business Partner, Care Teams to act as a skilled people partner and advisor to our Care leadership team. This role sits at the intersection of people strategy and business performance, supporting our organizational effectiveness, leadership development, and talent needs to enable exceptional care delivery.
The ideal candidate brings broad HR & People expertise, exercises sound independent judgment, and partners effectively with leaders across the Care team and broader organization.
Responsibilities:
Strategic Business Partnership
Contribute to organizational strategy discussions by bringing a people perspective and translating leadership priorities into actionable People plans.
Anticipate workforce challenges and proactively develop strategies that enable growth, scalability, and operational excellence.
Translate clinical operational challenges (staffing, care model evolution, etc.) into actionable people strategies.
Execute against people strategies that support care delivery goals, applying independent judgment in selecting the right approaches and methods.
Organizational Design & Effectiveness
Support and execute organizational design efforts, applying expertise in structures, roles, and spans/layers to recommend and implement effective solutions.
Assess organizational capabilities and design interventions that enhance clarity, efficiency, and collaboration.
Advise leaders on aligning talent, resources, and operating models with evolving business needs.
Develop, apply, and refine People policies and programs that address the specific needs of care team operations, ensuring consistency and compliance across the organization.
Leadership Alignment & Capability Building
Act as a coach and trusted advisor to clinical leaders and managers, strengthening their ability to lead high-performing care teams through growth and change.
Partner with managers and directors on leadership effectiveness, talent development, and succession planning, escalating complex executive-level matters as appropriate.
Provide well-reasoned, data-informed recommendations to leaders on people matters, adapting communication style to build credibility and influence outcomes.
Change Leadership & Growth Readiness
Support leaders in navigating organizational change tied to growth, new service lines, or shifts in care delivery models, executing change plans with minimal direction.
Ensure adoption of new structures and strategies is smooth, aligned, and culturally consistent.
Model and reinforce Brightline's mission and values in day-to-day partnership with care teams, particularly during periods of growth and transition.
Workforce Strategy & Insights
Partner with Clinical Recruiting teams to ensure hiring strategy supports both growth targets, and quality of hire, and workforce readiness.
Leverage people and business data to inform decisions, connecting workforce insights with clinical and operational metrics.
Provide leaders with clear, actionable recommendations that drive performance and employee engagement.
Own people-related outcomes for the Care organization, including retention, engagement, and workforce readiness metrics, and partner cross-functionally with Finance, Legal, and Clinical Operations to drive results through influence rather than direct authority.
Requirements:
6-8+ years of progressive HR Business Partner experience in high-growth, matrixed, or dynamic environments - with at least 3 years supporting clinical, healthcare, or field operations teams.
Bachelor’s degree in an HR-related field and/or HR certification preferred.
Solid experience in organizational design, change management, and coaching managers and directors through complex people challenges.
Strong working knowledge of employment law and employee relations best practices, with a balanced, business-oriented mindset.
Experience partnering with operations leaders in high-growth, matrixed environments (healthcare, tech, or SaaS strongly preferred)
Strong analytical skills - able to diagnose workforce trends, connect people data to business outcomes, and design interventions that drive measurable improvement
Strong communication, relationship-building, and influence skills; able to connect with stakeholders across functions and levels, including outside of core People and Care, to drive people outcomes.
Strategic thinker with the ability to zoom out on vision and zoom in on details when needed.
Comfortable operating with ambiguity, driving clarity, and leading through change.
Willingness to travel to New York and California in alignment with Care Team needs.
We offer several benefits, perks, and stipends:
Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
12 Company Holidays + Floating Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave
Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement
Stock Options
At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $120,000-$150,000.
Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce
At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:
building a future where all families can access inclusive, high-quality care
creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive
systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems
ensuring that every employee, candidate, client, and family we serve is valued and respected
About Brightline
Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results. We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.