Senior Service Delivery Engineer (Servers) - Gagarin, Armenia

Role Overview:

We are seeking an experienced Senior Service Delivery Engineer with deep technical expertise in Dell PowerEdge servers and Dell PowerSwitch networking. In this clientfacing role, you will be responsible for the hands-on delivery, maintenance, and optimization of enterprise server infrastructure for one of our key clients in Gagarin.

You will serve as the technical escalation point for server-related incidents, ensure SLAs are met, and drive continuous improvement in server operations.

Key Responsibilities:

Technical Delivery & Operations:

• Perform hands-on configuration, deployment, and maintenance of Dell PowerEdge servers (including R670, XE9712, and other models).

• Manage the full server lifecycle: firmware updates, BIOS configurations, hardware troubleshooting, and component replacement using Dell iDRAC and OpenManage.

• Configure and troubleshoot Dell PowerSwitch networking equipment, including VLANs, link aggregation (LACP), spanning-tree, and QoS for optimized traffic flow.

• Support and maintain virtualization environments (VMware vSphere, Hyper-V) running on Dell hardware.

• Monitor server health, performance, and capacity, proactively identifying and resolving issues.

Service Management:

• Ensure all incidents, service requests, and changes are handled within agreed SLAs (ITIL framework).

• Serve as the second/third-level escalation point for complex server and network issues.

Participate in on-call rotation for critical incident response.

• Maintain accurate documentation of configurations, procedures, and network topology.

Project & Continuous Improvement:

• Execute server upgrades, migrations, and capacity expansion projects.

• Develop and maintain automation scripts (PowerShell, Ansible, Python) to streamline server provisioning and patching.

• Ensure compliance with security policies and industry best practices.

• Mentor junior engineers and provide knowledge transfer to the team.

Requirements

Technical Expertise:

• 5-8 years of hands-on experience in server infrastructure management.

• Deep expertise with Dell PowerEdge servers (BIOS, iDRAC, firmware, RAID configurations, hardware diagnostics).

• Strong knowledge of Dell PowerSwitch (OS10, VLANs, LACP, spanning-tree, routing protocols like OSPF/BGP is a plus).

• Proficiency in VMware vSphere (ESXi, vCenter, HA, DRS, vMotion) and/or Hyper-V.

• Strong understanding of Windows Server and Linux operating systems installation, hardening, troubleshooting).

• Familiarity with storage protocols (iSCSI, Fiber Channel) as they relate to server connectivity is a plus