Service Chain Operations Manager - Senior REF4926I
Our future colleague
- is responsible for people, operations, budgets, project delivery and strategy.
- plans and supervises the operating of the given type of services, while maintaining respective service levels, deadlines, and budgetary limitations.
- coordinates the service delivery activities, monitors the work progress, and handles emerging problems and conflicts.
- works in close collaboration with lead service management involved and other connected units, on developing and optimizing processes on priorities.
- participatse in projects, development of new services or on demands.
- ensures, that changes are implemented, and incidents and problems are handled within the undertaken deadlines and at the contracted service levels.
Qualifications
- At least 3 year of Operations Manager experience
- Experience in process mgmt. or application administration
- Experience with operation and technologies (preferred)
- Good knowledge of IT Service Management
- Experience with matrix organisational structure
- Good knowledge of Microsoft Excel and other office applications
- Good knowledge of MS Technologies
- Language knowledge: Business English and Business German
- Strong interpersonal skills;
- Good communication skills;
- Structural problem-solving abilities;
- Analytical skills and the ability to interpret;
- Agile methodology knowledge
Additional Information
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.