Operations Manager

About Wallbid 

Wallbid is a global embedded insurance provider backed by Fairfax Financial Holdings, one of the world’s leading insurance and reinsurance groups. We’re on a mission to redefine how insurance is built, delivered, and experienced by embedding bespoke protection solutions directly into partner ecosystems - from retailers, ferries, airlines and hospitality groups to banks, fintechs, telcos and beyond. Powered by cutting-edge technology, AI-enabled workflows, and strong partnerships with market leading insurers, reinsurers, claims handling providers and service networks, we make insurance simpler, smarter, and more valuable at the point of sale, across digital channels and physical stores. 

Role  

We are seeking a highly organized and analytically driven Operations Manager to oversee and coordinate the company’s operational backbone across human resources, financial operations, banking activities, governance processes, compliance, and daily administrative functions across multiple entities. 

This role requires a professional with a strong quantitative background, exceptional attention to detail, and the ability to manage complex operational processes that combine finance, accounting, human resources, compliance, and executive coordination. The successful candidate will play a central role in ensuring operational efficiency, financial accuracy, regulatory compliance, and smooth cross-departmental collaboration. 

What You Will Be Doing 

• Own and manage end-to-end payroll operations, including payroll review and execution, resolving compensation and benefits issues, and performing cost-to-company analysis to evaluate the financial impact of salary adjustments. 
• Execute and monitor company payments across all entities and banking institutions. 
• Maintain oversight of banking operations, including cash balances, internal transfers, bank communications, and payment instructions. 
• Prepare monthly financial reports, review expenses and revenues, and resolve accounting queries. 
• Support quarterly and annual financial / accounting processes, including VAT reviews, audits, and governance documentation. 
• Manage client billing processes. 
• Own and manage the full employee lifecycle, including recruitment coordination, hiring, onboarding, performance reviews, and offboarding, working closely with the COO, while ensuring compliance with internal policies, ISO standards, and accurate management of employment documentation. 
• Serve as the primary operational point of contact for internal administrative matters and approvals. 
• Oversee corporate governance matters, including board documentation, regulatory filings, insurance renewals, and related matters. 
• Maintain and update ISO documentation and ensure operational compliance across HR and finance processes. 
• Provide executive support, including coordination of signature processes and handling confidential matters. 
• Manage relationships with key vendors. 

Requirements

Must-Have Skills 

• Quantitative background or experience (e.g., studies in Economics, Finance, Accounting or related fields). 
• A minimum of 2–3 years of experience in an operations role. 
• Demonstrated ability to work with financial data, payroll calculations, and operational metrics. 
• Excellent analytical thinking and numerical reasoning skills. 
• Strong multitasking and prioritization skills, with the ability to handle multiple operational responsibilities simultaneously while maintaining accuracy and efficiency. 
• Knowledge of corporate governance processes and audit support. 
• Experience in operations, finance operations, HR operations, or business operations roles. 
• Strong organizational and process management skills with the ability to handle multiple operational streams simultaneously. 
• High level of attention to detail and accuracy, especially in financial and administrative processes. 
• Strong communication skills and ability to coordinate with multiple stakeholders. 
• Proactive mindset and ability to identify operational inefficiencies and implement improvements. 
• High level of discretion when handling confidential financial and HR information. 

Nice to Have 

• Experience working in multi-entity company environments or startups. 
• Exposure to payroll management and financial reporting processes. 
• Familiarity with ISO standards or compliance frameworks. 
• Experience with HR platforms or recruitment systems. 
• Background in Accounting. 
• Experience with AI tools in operations. 

Benefits

• Competitive compensation, reviewed regularly in line with individual performance and company milestones. 
• Flexible working conditions (Hybrid). 
• Active involvement in cutting-edge projects and technological challenges. 
• Private Health Insurance. 
• Join an experienced, ambitious, and energetic team. 
• Personal and professional development among industry experts. 
• Potential for stock options based on seniority and performance. 
• Team social events.