ServiceNow CMDB Lead Consultant

Symmetrio is recruiting an experienced ServiceNow CMDB Lead Consultant to define and lead enterprise configuration and asset management strategy for a large, global hospitality and technology organization. This role is focused on building a reliable, scalable CMDB and asset data foundation that supports day-to-day IT operations, service visibility, risk management, and broader digital transformation initiatives.

The ideal candidate brings deep ServiceNow CMDB and Asset Management experience, a strong understanding of data governance, and the ability to work across infrastructure, applications, security, and service management teams to drive alignment and measurable outcomes.

This is a remote, six-month contract role with a strong likelihood of extension. Compensation ranges from $140,000–$200,000, depending on experience.

Responsibilities

• Define, own, and execute the enterprise CMDB and Asset Management strategy on the ServiceNow platform.
• Design and govern the CMDB data model, including CI classes, relationships, standards, and lifecycle management.
• Establish and maintain policies, processes, and controls to ensure CMDB and asset data accuracy, completeness, and long-term integrity.
• Lead integrations with authoritative data sources such as ServiceNow Discovery, Service Mapping, cloud providers, and third-party systems.
• Partner with ITSM, ITOM, SecOps, infrastructure, and application teams to ensure CMDB and asset data supports operational, security, and business use cases.
• Define, track, and continuously improve data quality metrics, health dashboards, and audit processes.
• Lead and mature asset lifecycle management practices across hardware, software, and cloud assets.
• Act as the primary owner for CMDB and asset-related platform decisions, priorities, and design standards.
• Provide subject-matter guidance to ServiceNow developers, architects, and administrators.
• Support roadmap development and adoption of advanced capabilities such as service mapping, impact analysis, and compliance reporting.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience.
• 7+ years of experience in configuration management, asset management, IT service management, or related disciplines.
• Demonstrated hands-on experience with ServiceNow CMDB and Asset Management, including Discovery and platform integrations.
• Strong understanding of ITIL Configuration Management principles and asset lifecycle best practices.
• Experience designing and governing CMDBs in large, complex enterprise environments.
• Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority.
• Strong analytical and problem-solving skills, with a focus on data quality and operational outcomes.
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.

Preferred Qualifications

• ServiceNow certifications (CSA, CIS-ITSM, CIS-ITOM).
• ITIL certification.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• 401k Retirement Plan (4% match)
• Paid Time Off (Vacation, Sick & Public Holidays)