ServiceNow Implementation Lead

This role focuses on leading the ServiceNow rollout across county departments. The person in this seat will guide planning, gather requirements, run workshops, manage timelines, and make sure the implementation lands smoothly.

• Lead the overall implementation of ServiceNow at the county level

• Run workshops, gather requirements, and document business processes

• Work with the configuration specialist to translate requirements into platform solutions

• Coordinate with departments to support adoption and workflow changes

• Manage timelines, risks, and deliverables

• Support user testing, training, and go live planning

• Work on site in Pontiac two days a week to support meetings and stakeholder work

Requirements

• Experience leading ServiceNow implementations or similar enterprise platforms

• Strong understanding of business process design and workflow mapping

• Ability to communicate clearly with both technical and non technical groups

• Experience working with large organizations or public sector environments

• Strong organizational and project coordination skills