Solutions Engineer

Solutions Engineer

US Remote

What you’ll do

• Lead the technical sales cycle in partnership with Account Executives, owning technical discovery, solution alignment, and demonstration strategy to drive technical wins across complex enterprise opportunities.
• Drive deep discovery engagements with prospects to uncover root business challenges, fraud risks, success criteria, and technical requirements, and translate those insights into tailored demonstrations that connect technical capabilities to measurable business outcomes.
• Design and deliver compelling, story-driven product demonstrations that align to industry-specific challenges (e.g., fraud prevention, contact center optimization, authentication) and clearly differentiate Pindrop’s value.
• Act as a trusted technical advisor to customers, guiding them through problem definition, solution design, and decision-making using a consultative, hypothesis-driven approach.
• Lead proof-of-value (POV) engagements that validate technical fit, quantify business impact, and align with customer-defined success criteria.
• Translate technical capabilities into clear business outcomes, building ROI-driven narratives that articulate value across fraud reduction, operational efficiency, and customer experience.
• Engage and influence cross-functional stakeholders, including fraud leaders, contact center operations, IT, security, and executive sponsors, to align technical solutions with strategic business priorities.
• Partner closely with Professional Services and Customer Success to ensure a seamless transition from pre-sales validation to implementation, including contributing to Statements of Work (SOWs) and technical documentation.
• Develop and deliver technical presentations that clearly communicate solution architecture, integration approaches (including APIs), and deployment considerations within complex enterprise environments.
• Maintain deep expertise in Pindrop’s solutions and the broader market landscape, including emerging fraud trends, competitive positioning, and contact center technologies.
• Collaborate with Account Executives on account strategy and deal execution, contributing to qualification, technical win criteria, and accurate forecasting of opportunities within Salesforce.
• Support and lead responses to RFP/RFI/RFQ and security questionnaires, clearly articulating differentiated technical value and coordinating with cross-functional teams (e.g., product, security, legal) to deliver accurate and compelling submissions.
• Represent Pindrop externally through customer meetings, executive briefings, conferences, and industry events, reinforcing thought leadership in fraud prevention and identity security.

Who you are

• You build and maintain trust with internal and external stakeholders and understand when to lead from the front versus support from behind the scenes.

• You are tenacious and resourceful; you challenge the status quo with a “why not?” mindset grounded in curiosity and determination.

• You are passionate about working in an early-stage, high-growth environment and bring a strong growth mindset to your work.

• You combine strong business and technical acumen and can clearly articulate solution value propositions to both technical and non-technical audiences.

• You are strategic by nature and remain resilient in the face of challenges, change, and ambiguity.

• You maintain an optimistic, solutions-oriented outlook and focus on turning problems into opportunities while being innovative and proactive in uncovering and implementing new approaches that drive measurable results.

• You take ownership, follow through on commitments, and consistently under-promise and over-deliver.

• You are nimble and adaptable as priorities evolve while maintaining a clear view of long-term objectives.

• Nice to Have: Experience in healthcare or healthcare contact center environments, including familiarity with regulatory considerations (e.g., HIPAA) and patient engagement workflows.

Your skill-set

• 7+ years of sales engineering experience, including successfully supporting and influencing $1M+ deals.

• Proven track record of consultative selling in very large, complex enterprise engagements.

• Excellent presentation and communication skills, with strong executive presence and confidence.

• Deep technical background with specific experience in contact center technologies in large enterprises across banking, brokerage, insurance, and retail sectors.

• Strong understanding of APIs and integration patterns.

• Experience with contact center solutions, including voice network design, authentication, workforce management (WFM), call recording, fraud management, and enterprise speech processing solutions.

• Demonstrated ability to thrive in a fast-paced, dynamic environment and creatively solve complex technical challenges.

• Proven success working on remote teams and fostering a highly collaborative environment.

• A self-starter mindset with the ability to drive toward objectives while managing multiple competing priorities and deadlines.

• Fearless yet thoughtful communicator; clear, transparent, curious, open-minded, and persistent.

What’s in it for you

As a Pindropper, you will join a rapidly growing company committed to making technology more human through the power of voice. You will work alongside talented, mission-driven colleagues who are passionate about excellence and also value the journey.

We foster connection and balance with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our work seriously, we also prioritize rest with Unlimited PTO.

What we offer

As part of Pindrop, you will have a direct impact on our growing portfolio of products and on the future of security in the voice-driven economy. We hire great people and take care of them. Here is a snapshot of what we offer:

• Competitive compensation, including equity for all employees

• Unlimited Paid Time Off (PTO)

• Generous health and welfare plans, including one employer-paid “employee-only” plan

• Best-in-class Health Savings Account (HSA) employer contribution, affordable vision and dental plans for you and your family

• Employer-provided life and disability coverage with additional supplemental options

• Paid Parental Leave – equal for all parents, including birth, adoptive, and foster parents

• One year of diaper delivery for your newest family addition – our way of welcoming new Pindroplets

• Identity protection through Norton LifeLock

• Recurring monthly phone and internet allowance

• One-time home office allowance

• Remote-first environment with meaningful flexibility in your day

• Company holidays

• Annual professional development and learning benefit

• Your choice of Apple MacBook Pro

• Retirement plan with competitive 401(k) match

• Wellness Program including Employee Assistance Program and 24/7 telemedicine

Compensation: The base pay for this position is generally between $140,000 and $150,000. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, and experience. This role is also eligible for additional compensation such as an annual bonus or commission.

Not sure if this is you?

We are building a diverse, global team with a broad range of experiences and perspectives. If this role excites you but you are not sure you meet every qualification, we encourage you to apply. We carefully review every application and will either move forward with you, consider you for another team, keep in touch for future opportunities, or thank you for your time.

AI - A Transformative Force

At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.

Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.