Spanish Speaking Customer Service for Financial Services Company in Greece

Mercier Consultancy MD is thrilled to announce an opening for Spanish Speaking Customer Service Representatives for a leading Financial Services Company located in Greece. This role is perfect for individuals who desire to make a difference in the financial sector while providing exceptional service in Spanish. As a customer service representative, you will assist clients with various financial inquiries, ensuring they receive the highest level of support.

Key Responsibilities

• Respond to customer inquiries related to financial products and services via phone, email, and live chat in Spanish.
• Provide information on account management, investment options, and financial planning services.
• Assist clients with billing inquiries, transaction issues, and service modifications.
• Resolve customer complaints and provide effective solutions to ensure satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Work closely with other financial representatives and departments to deliver seamless customer support.
• Stay up-to-date on financial market trends and company offerings to provide informed assistance to clients.

Requirements

• Fluency in Spanish (both written and spoken) is essential; knowledge of English is desirable.
• Previous experience in customer service, ideally within the financial services sector.
• Strong communication skills with an emphasis on customer engagement and satisfaction.
• Excellent problem-solving skills and the ability to work effectively under pressure.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with CRM systems and financial software is an advantage.
• Willingness to work flexible hours, including evenings and weekends if required.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...