Staff User Experience Researcher

Posting Open Date: March 9th, 2026

Anticipated Posting Close Date*: May 30th, 2026

*Job posting may close early due to the volume of applicants.

Staff UX Researcher

As a member of the Product Experience team you will help us redefine what’s possible with the way the world experiences the internet. You will influence and shape user empathy across our organization. As a Staff UX Researcher, you will shape the user research strategy for Fastly’s products. ‍You possess strong research skills and have a vetted toolkit of research methodologies. You will be an advocate for our customers throughout the development process and will influence and shape user empathy across our organization.

What You'll Do:

• You’ll plan and conduct user research, including usability testing, contextual interviews, participatory design, foundational studies, task and funnel analysis, and surveys

• You’ll partner with Product Designers, Product Managers, and Client Services to identify and ideate on research approaches to resolve complex questions

• You’ll define a user research strategy, defining methodologies and approaches to apply to the design and launch of new products

• You’ll conduct user research studies utilizing both quantitative and qualitative methods, including data collection, analysis and building an action plan based on insights

• You’ll distill and present user-centered and data-driven insights across the organization, influencing product development and highlighting the business value of potential solutions

• You’ll establish a centralized research repository to house findings

• You will mentor Product Designers and Product Managers, guiding them through a range of research activities

What We're Looking For: 

• You have 7+ years work experience conducting user research and a portfolio demonstrating your involvement in shipping products

• You have a track record of planning and executing strategic and tactical research, leading workshops, interviews, usability testing, surveys, and producing sharable insights

• You have hands-on experience analyzing data and using analytic software products and have an understanding of statistical concepts and behavioral analysis

• You have a proven track record influencing product direction and strategy with insights discovered through your research

• You have excellent project management, written and verbal communication, and interpersonal skills

• You are curious about technology and can dive into complex or unfamiliar topics

• You have an advanced degree in Human-Computer Interaction, Cognitive Science, Sociology, Anthropology, Psychology, Information Science, or related field

• You have worked in the enterprise SaaS industry

We’ll be super impressed if you have experience in any of these: 

• Experience working with a cloud platform provider is a plus

• Deep knowledge of best practices for UX design principles

• Experience using Looker Studio or Pendo

Work Hours: This position will require you to be available during core business hours. 

Work Location(s) & Travel Requirements: 

This position is open to the following preferred office locations:

• San Francisco, CA

• New York, NY

• Denver, CO

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. 

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The estimated salary range for this position is $195,720.00 to $234,864.00. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.