Store Manager - Osaka, Hankyu Umeda

Store Manager – Osaka Umeda Hankyu Department Store

About Polène

Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature.

In a context of strong growth and international expansion, we are structuring our operations in 2025 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain.

The Polène story can be written with you. Join us in store and contribute to this adventure at the heart of our Osaka Umeda Hankyu Department Store, where a passionate team works to offer an exceptional customer experience.

AS PART OF OUR OSAKA UMEDA HANKYU TEAM

Polène boutiques embody our brand’s universe, reflecting a positioning that attracts a high-end and international clientele. By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors.

As a Store Manager, you are responsible for leading the commercial performance and team development of the Osaka Umeda Hankyu store, ensuring operational excellence within a department store environment.
You will report directly to the Area Manager Japan & Korea.

Your main missions will include:

Commercial Development

Being responsible for the store’s profitability by proactively monitoring sales performance and defining relevant action plans to drive growth

Representing the excellence of Polène and its products within the Osaka Umeda Hankyu Department Store

Analyzing store performance by product categories and reviewing individual team performance

Building a sales strategy to develop both local and international client loyalty while ensuring an exceptional customer experience

Identifying market opportunities to attract new clients and strengthen brand presence

Store Management

Communicating and collaborating closely with headquarters teams on operational and strategic topics to maintain operational excellence

Overseeing stock management activities in collaboration with the stock team and ensuring efficient organization

Reviewing and optimizing in-store customer care processes, including repairs, warranties, returns, and exchanges, to maximize efficiency and satisfaction

Team Management

Leading and developing a team composed of keyholders, sales advisors, stockists, and in-store visual merchandising support (approx. 10–15 people)

Creating a collaborative, positive, and harmonious working environment that reflects Maison Polène’s DNA

Identifying training needs and working closely with the Retail Excellence & Training Manager

Optimizing staff planning and scheduling to support business needs and peak activity

Recruiting, onboarding, and developing new team members

Motivating the team through inspiring and engaging daily briefings

Acting as an exemplary and enthusiastic leader

Keys to Success

You have at least 6 years of significant experience managing teams within a premium or luxury retail environment

You demonstrate strong leadership and team development skills, with the ability to motivate and inspire

You possess strong commercial awareness, performance management capabilities, and organizational skills

You are able to work independently and make strategic decisions in a fast-growing environment

You have a genuine passion for leather goods, craftsmanship, and client experience

You foster a supportive and respectful team culture

You are proficient in Microsoft Office (Word and Excel)