Store Office Support Specialist - 10 month fixed term

Ko wai mātou – About us 

Kia ora.  We’re Foodies.  You know New World, PAK’nSAVE, Gilmours and Four Square right? That’s us! With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life.

Our Commercial Operations Group are a financial ‘supermarket’ offering our Co-op a pick n mix of solutions across commercial finance, store ownership, funding, financial planning & management, data analysis & reporting, accounting & transactional services including payroll, AR & AP & master data solutions. 

We’re looking for two Store Office Support Specialists to be the go-to experts for our store office teams, you’ll tackle challenges, drive efficiency, and help shape the way we work.

As a key member of our team, you’ll provide proactive support across a range of office processes, including change of ownerships and operational improvements.

You’ll use data insights and analysis to identify opportunities for automation, process enhancements, and system improvements—helping our business run smarter and more efficiently.

·       Incident Resolution: Respond to and resolve customer and member account queries promptly and professionally, ensuring an outstanding experience.

·       Communication & Guidance: Provide proactive updates on emerging issues and deliver clear guidance to store teams.

·       Process Optimisation: Analyse performance metrics, identify gaps, and implement improvements to office operational finance processes.

·       Change Management: Support the rollout of new processes and technology, ensuring smooth adoption and compliance.

·       Training & Coaching: Deliver targeted training and mentoring to store office teams on best practices and systems.

·       Store Transitions: Assist with new store openings and change of ownerships, providing hands-on support and guidance throughout the process.

We’re looking for a skilled professional with experience in financial systems and a strong background in SAP. You’ll bring expertise in system implementation and change management, along with the ability to deliver software training to users with varying levels of technical knowledge. Your experience in corporate or ERP reporting systems and proficiency in Microsoft Excel and PowerPoint will be key to your success.

In this role, you’ll apply your analytical and numerical skills to review and improve business processes, driving efficiency and accuracy across operations. A proactive approach to continuous improvement is essential, as you’ll identify opportunities to enhance ways of working and support the timely and accurate deployment of initiatives. Your strong commercial acumen and understanding of business will help you make informed decisions that deliver measurable results.

We’re committed to providing awesome experiences for our people, including offering a range of benefits

·       Free carparking - we’ve got over 1,000 carparks including EV plugs

·       Onsite café with subsidised meals, mini mart, 5% discount at our retail stores

·       Flexible working options including a day off on your birthday

·       Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to  Recruitment.Foodstuffs@foodstuffs.co.nz.  Accessibility support could include interview location, sign language interpreter, assistive technology.

Don’t ‘shelve’ your potential, come be a part of our team!