Strategic Account Manager, Enterprise
$170k - $200k USD
Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.
The Opportunity at Altana
We're looking for a highly strategic, commercially driven, and technically adept Strategic Account Manager (SAM) who will have the exciting opportunity to own and grow our relationships with strategic Fortune 500 accounts. In this pivotal role, you will be the architect of long-term partnership success, guiding executives and business stakeholders in leveraging the full transformative power of Altana's platform. As a SAM, you will work beyond day-to-day management to become a trusted advisor and technical strategist, identifying avenues for product development and cultivating expansion opportunities. You will serve as the commercial quarterback, orchestrating the delivery team's execution, leading co-development efforts with key customers, and designing and deploying innovative strategies that unlock immense value.
You Will
- Drive Strategic Growth: Proactively identify, cultivate, and close expansion opportunities across F500 accounts, partnering with customer champions to develop business cases for new product lines and use cases.
- Lead Co-Development: Spearhead co-development initiatives with key customers, working closely with Product and Engineering to scope, design, and validate Minimum Viable Products (MVPs) for new offerings that address complex customer challenges.
- Design & Deploy Solutions: Take ownership of designing and deploying tailored solutions that unlock specific value for the customer, ensuring alignment between their technical requirements and Altana's platform capabilities.
- Executive Engagement: Interface directly with executive stakeholders and business leaders, leading Quarterly Business Reviews (QBRs) and strategy sessions to align Altana’s capabilities with their critical business objectives.
- Orchestrate Delivery: Manage the execution of the cross-functional delivery team responsible for servicing your accounts, ensuring technical scoping and project milestones align with commercial goals.
- Develop Account Plans: Own the creation and execution of comprehensive strategic account plans, mapping out multi-phase project roadmaps that transform initial pilots into enterprise-wide adoption.
- Technical Coordination: Coordinate deeply with the Product and Engineering teams to translate customer feedback into technical requirements, influencing the roadmap and ensuring the successful delivery of new features and capabilities.
About You
- 7+ years of strategic account management or commercial experience, ideally in a dynamic enterprise SaaS or data intelligence environment, managing complex relationships with F500 clients.
- You have a proven track record of successfully expanding large enterprise accounts year over year, navigating complex procurement processes, and leading successful co-development or pilot programs.
- You possess a unique blend of commercial acumen and technical fluency, capable of understanding complex data architectures and influencing product development while building compelling ROI models.
- You are a natural leader and orchestrator, capable of managing cross-functional teams without direct authority to ensure successful delivery and customer satisfaction.
- You are willing to master the fundamental concepts of data fusion, machine learning, and global supply chain dynamics to effectively communicate our product's sophisticated value proposition to both executive and technical audiences.
- You possess a willingness to dive into the nitty-gritty when necessary to unblock teams and achieve strategic objectives.
- You enjoy working with ambiguity, structuring customer needs into scalable and repeatable solutions across the portfolio.
- You are deeply intellectually curious, possessing an ability to look beyond the “what” and inspect “why” and “how” when approached with challenges.
- Experience working in big data, supply chain, and logistics industries is a plus.
This role is based in Brooklyn, NY, USA with hybrid work flexibility and candidates must be within commuting distance from our Williamsburg office.
US Salary Range and Benefits
$170,000 - $200,000 USD
The salary range, to the extent specified for this role, is a good faith statement of the minimum and maximum levels of the annual based salary for the position. The base salary offered to a successful candidate will depend on a wide range of compensation factors, including, but not limited to, work experience, education and/or training, critical skills, and/or business considerations. Competitive equity grants are included in the majority of full time offers; and are considered part of Altana's total compensation package. Altana also offers either a discretionary bonus or a variable compensation plan depending on the role. Additionally, Altana offers top-tier benefits for full-time employees, including:
- Flexible Time Off: Altana operates with a Flexible Time Off (FTO) policy that gives you agency over your own time off so you can maximize your work-life balance.
- Parental Leave: We offer industry leading Paid Parental Leave (PPL), providing 14 weeks of leave for non-birthing, adoptive, and foster parents and up to 26 weeks of leave for birthing parents, all paid at 100% of your base salary.
- Health Benefits: We have a full suite of medical, vision, and dental benefits with generous employer contributions, designed to give you flexibility and choice for your individual health situation. Our high deductible health plan is 100% employer paid for employees and supplemented with an employer contribution to your Health Savings Account (HSA). There is also a Flexible Spending Account (FSA) option.
- Supplemental Benefits: Altana provides life, short- and long-term disability, and AD&D insurance coverage, all at no cost to you, so you know that you and your loved ones are covered in case of an emergency.
- 401(k) Savings: Save for and invest in your future using our Fidelity 401(k) retirement savings program.
- Commuter Benefits: Save money on your commute by setting aside pre-tax funds for public transit or parking!
- Wellness: Because we value mental and emotional health, every Altana employee has access to a free premium subscription to Calm, the #1 app for meditation, sleep, and mindfulness.
- Pet Insurance: Pets are family too! Keep them healthy with Wishbone insurance and / or our Total Pet vet service and telehealth discount plan.
- Employee Assistance Program: Free access to confidential personal support.
- Dependent Care FSA: You will have access to a Dependent Care FSA, which allows you to set aside pre-tax funds for childcare expenses
The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.
Our Values
Our values are the core beliefs that shape who we are, what we stand for, and how we behave.They form the foundation of Altana’s culture and integrity and guide how we hire, design, build, and connect with each other and our customers.
- Trust: Our customers and partners entrust us with missions of the highest importance. We honor that by keeping our word, meeting commitments, and ensuring every action we take reinforces confidence in us. We rely on each other to deliver, to speak openly, and to hold ourselves accountable.
- Resilience: In a world of uncertainty and complexity, our work must withstand challenges, evolve with conditions, and ensure reliability over time. Resilience is both how we operate and what we deliver. It’s how we respond when things don’t go to plan –– we adapt, we support each other, and we keep moving forward.
- Stewardship: We are stewards of every mission we touch. Because our work impacts lives and futures, we hold ourselves accountable to delivering mission impact and never compromising. Our responsibility extends beyond individual projects to the broader system of global trade. We believe that stewardship starts from within so that we can bring focus, creativity, and excellence to our work. Each of us is personally responsible for fostering a workplace where people can thrive. And we are stewards of the greater good of the company. By holding ourselves and each other accountable, we build a culture of innovation and collective success that reflects the scale of our mission.
- Courage: Courage is what unlocks the seemingly impossible for our customers. It’s the core value that drives us make bold moves and take on big, complicated network problems—the ones others avoid. We know success isn't guaranteed, but we have the audacious vision to believe a solution is possible and to build it. Courage fuels our growth mindset. It means embracing challenges that make us stronger, and it’s demonstrated by how we approach hard conversations and complex projects.
At Altana, we believe that a diverse workforce enables greater creativity, performance, and adaptability. We’re proud to be an equal opportunity employer and welcome you to join us as you are. Our employment opportunities and decisions are based on business needs and individual qualifications, without regard to race, color, religious creed, national origin, ancestry, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by the laws or regulations in the areas in which we operate. We prohibit discrimination and harassment of any type, in any situation.
Offers related to employment at Altana will come from an Altana.ai email address. We will never ask for payment as part of the interview or onboarding process.