Strategy & Operations - Senior Associate (Customer Operations)
Traba’s mission is to empower businesses and workers to reach their full productivity and potential. Traba is a technology company that is revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. By connecting both, new levels of productivity, earning potential, and avenues for growth are unlocked. We’re proud to be backed by the world’s best investors, such as Founders Fund, Khosla Ventures, and General Catalyst.
We are seeking an experienced & entrepreneurial rockstar to run our two-sided labor marketplace in one of our markets. You'll be a key member of our Customer Operations team.
As a Strategy & Operations Senior Associate on our Customer Operations Team, you will work closely with our customers . You'll wear multiple hats to ensure the success of your market in terms of growth, marketplace health, and profitability and you'll be a cross-functional influential partner to the many teams that are critical to the successful execution of your plan, including Sales, Central Operations, Tech, Product, Marketing and more!
What You'll Do:
Lead Operational Excellence: Master Traba’s daily operations and drive excellence by optimizing processes that keep our marketplace running smoothly.
Innovate with Strategy: Identify inefficiencies, think strategically, and develop actionable plans to eliminate obstacles and boost productivity.
Elevate Client Engagement: Be the face of Traba for our business clients, delivering exceptional service and building strong, lasting relationships.
Product Adoption: Drive product adoption amongst our clients by becoming an expert on their needs and processes so you can offer mutually beneficial solutions to any challenges.
Be a Consultative Expert: Travel to clients, immerse yourself in their operations, and become a trusted advisor in areas like staffing, logistics, supply chain, and distribution.
Drive Projects to Success: Coordinate with Operations, Sales, Product, and Engineering teams to ensure seamless execution of cross-functional projects.
What You’ll Need:
Bachelor's degree in commerce, business, finance, engineering, or a related field, or equivalent work experience.
4+ years of experience; 2+ years of experience in dynamic roles like consulting, investment banking, or strategy/operations at a fast paced tech company.
A methodical, process-driven mentality that is focused on both accuracy and efficiency.
An eagerness to roll up your sleeves and get into the details of processes.
High EQ and a resilient mentality that allows you to quickly overcome challenges and setbacks.
Exceptional communication skills and an ability to thrive in fast-paced environments under pressure.
Excellent organization, time management, and prioritization skills.
Bonus Points:
Experience in a client-facing role, are familiar with SQL and no code tools like Retool, experience working with product/engineering teams.
Benefits:
📈 Start-up equity
💰 Competitive Salary
🩺 100% Paid health, dental & vision coverage
🍽️ Dinner Provided via DoorDash, free DashPass & stocked kitchen for NY employees
🚍 Commuter benefit
🏋🏽 Gympass Benefit
✚✚ Additional: One Medical Membership, Gympass, HSA via Optum, Talkspace, HealthAdvocate, Teledoc Health
Salary Range Details:
The compensation range for this position is set between $120,000 and $135,000, reflecting our market analysis and other relevant considerations. However, exceptions may be made for candidates with qualifications that significantly differ from those outlined in the job description. We also offer a highly competitive equity package designed to ensure you share meaningfully in the long-term success and upside of the business.
The position is based onsite in New York City, five days per week, giving you the opportunity to collaborate closely with a high-performing team in a fast-paced, energetic environment. Being in person supports real-time decision-making, stronger teamwork, and the kind of creative problem-solving that drives meaningful impact.
Equal Opportunity Employer
Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally protected by local, state, or federal regulations. We encourage applicants from a variety of backgrounds, experiences, and skill sets.
Our Values
Dream Big - We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don’t sacrifice long-term value for short-term results.
Olympian’s Work Ethic - Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field.
Growth Mindset - We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience.
Customer Obsession - We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve these often overlooked communities’ problems.
What is light industrial labor?
Light industrial flexible staffing is a $50B labor market that encompasses entry-level jobs in warehouses & distribution centers. These workers pack boxes, load trucks, and manage warehouse operations to keep supply chains running at peak efficiency.