Student Support Specialist for MiaPrep Online High School (MOHS)
Location: 100% remote within the U.S. (any U.S. time zone)
Classification: Full-time, non-exempt employee
Salary: $24.95-$35.07 per hour
Welcome to Miaplaza!
Our vision is to elevate online learning by applying the most successful approaches in virtual education to create an accessible and inclusive homeschool curriculum platform where all students can be successful! MiaPrep Online High School (MOHS) is our online high school for students grades 7-12. Formed in 2022 and accredited in 2023, we’ve grown from 80 students our first year to over 730 in 2025! Miaplaza’s leadership aims to continue this high-growth trajectory, with a goal of serving thousands of students in the next 5-10 years! 🚀
We’re seeking a passionate and resourceful Student Support Specialist to join our team. This is a fully remote, student and family-facing role that emphasizes building positive student relationships, coaching student growth, monitoring progress, and managing records and data. As a MOHS Student Support Specialist, you will be integral in shaping the community for our students, parents, teachers, and staff.
A Day in the Role:
Tier 3 Intervention & Case Management
Manage a structured caseload of students receiving short-term (up to 12-week) intensive academic intervention
Design and implement measurable intervention plans with clear goals and progress monitoring
Address academic stagnation, executive functioning breakdowns, checkpoint struggles, attendance concerns, and risk of policy violation
Direct Student & Family Engagement
Facilitate regular 1:1 and small group intervention sessions
Partner with students and families to develop actionable improvement strategies
Coach executive functioning, academic skill-building, and self-management while maintaining professional accountability
Data Monitoring & Documentation
Analyze grades, pacing, checkpoint completion, attendance, and prior intervention history to guide decisions
Maintain thorough, objective documentation of plans, meetings, progress, and outcomes
Provide regular data-informed updates to Academic Counselors and Advisors
Collaboration & Escalation
Receive and respond to referrals from Advisors and Academic Counselors
Collaborate cross-functionally to align intervention efforts
Apply MOHS policies appropriately and provide documented progress summaries to Academic Counselors when students fail to improve
Follow Crisis Response procedures and escalate safety concerns as required
Program Growth & Professional Practice
Contribute to intervention program development and policy improvement
Participate in ongoing professional development in online education, intervention strategy, and neurodiversity-affirming practices
Support team needs during high-volume periods and model MOHS core values in everything you do
Schedule
MOHS Student Support Specialists are expected to have 40 hours of availability each week on a year-round basis.
Availability during school hours, Monday through Friday between 8 am and 4 pm in a U.S. timezone (ET, CT, MT, or PT) is required. While employees are not required to be available strictly for the entire duration of this period on a daily basis, due to managing a weekly caseload of students, the majority of work hours (approximately 30–35 per week) occur within the required availability window for student meetings and team collaboration. Limited flexibility (approximately 5 hours per week) may be scheduled outside of this window for planning and documentation.
Requirements
At least two years of experience in structured academic intervention, MTSS frameworks, or Tier 3 student support at the secondary (grades 7–12) level
Bachelor's degree or higher in education, special education, psychology, or a related field
Experience in special education and/or implementing structured executive functioning, social-emotional, or academic skill interventions beyond general classroom teaching or advising
Demonstrated experience using academic performance data to design and implement structured, multi-week intervention plans beyond general classroom differentiation.
Strong interpersonal and communication skills, with the ability to engage effectively with students, parents, and staff
Willingness to support administrative tasks, lead a club, or assist with coverage during busy periods
Flexibility to adapt to the evolving needs of a developing online school environment
Adept at learning new online tools and comfortable working in an online environment
The ideal candidate brings:
Experience supporting students with specific learning needs, particularly in an online setting
Experience in special education and/or with coaching students on executive functioning, social-emotional learning and academic skills
Experience designing measurable intervention plans that balance empathy with accountability
Experience with neurodiversity-affirming practices
Proficiency in Google Suite and/or Airtable
Compensation & Benefits
The expected starting pay range is $24.95-$35.07 per hour. Student Support Specialists at MiaPrep Online High School work an average of 40 hours per week. When working year-round, this can equate to an annual pay range of $51,896 - $72,945.
Miaplaza’s compensation philosophy ensures equity and competitiveness while considering the regional differences in living and labor costs. Specific rates will be provided during the hiring process and are aligned with market data and internal equity.
Compensation is evaluated twice per year, based on performance.
Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more.
All employees are eligible for a 401(k) retirement plan with employer match.
PTO is all-purpose time off, and combines traditional vacation and paid sick leave plans into one flexible, inclusive policy. Eligible employees can use PTO for all kinds of absences including: vacation, holidays, illness, injury, family leave, and other personal business. Full-time employees receive 16 hours of floating holiday PTO per quarter and accumulate additional PTO at the rate of 1 hour per every 15 hours worked. Annually, this amounts to approximately 138 hours per year or 17 eight-hour days on average.
Parental leave, and other perks and benefits are also available.
We invite your family and friends to join our journey! All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children in their lives.
➡️ You can hear our CEO, Johannes Ziegler, discuss our company’s values and future here!
➡️ Learn more by visiting our careers page!
Ready to apply?
Join our team at Miaplaza! Start by submitting your application and resume. Our hiring process involves an assessment, followed by two or more interviews and a role-specific assignment.
We're building an inclusive workplace where everyone belongs. As an equal-opportunity employer and E-Verify participant, we welcome candidates from all backgrounds and experiences. We consider all qualified applicants regardless of race, color, religion, sex, orientation, gender identity, national origin, disability, veteran status, age, or arrest/conviction records in accordance with applicable laws.
Need accommodations during the application process? Simply let us know before your assessment. We'll work with you to provide any necessary adjustments, including alternate versions of the assessment or assignment based on your needs.
Links:
Miacademy: https://parents.miacademy.co/
Always Icecream: https://parents.always-icecream.com/
Clever Dragons: https://parents.clever-dragons.com/
MiaPrep: https://parents.miaprep.com/
MiaPrep Online High School: https://miaprep.com/online-school/
Hear our CEO, Johannes Ziegler, discuss our company: https://tinyurl.com/miaplaza-CEO-video/
Careers page: https://careers.miaplaza.com/
Individuals only, no recruitment agencies.