Supervisor, Test Coordinator - Houston, TX

Test Coordinator Supervisor - Houston, TX

Position Summary

The Supervisor for the Test Coordination Team will be responsible for leading and supporting a team of Test Coordinators, ensuring excellence in patient care coordination, phlebotomy services, and administrative operations. This role focuses on day-to-day team management, operational efficiency, compliance, and the development of team members. The Supervisor acts as the primary escalation point for internal and external queries, supporting seamless collaboration between field teams, patients, and operational departments.

This position requires strong organizational, leadership, and communication skills, and will include up to 50% travel to support audits, onsite visits, and team training initiatives.

Primary Responsibilities

Team Leadership & Management

• Provide daily supervision and support to the Test Coordinator team.

• Serve as the first line of escalation for operational issues, patient and account inquiries, and procedural uncertainties.

• Conduct biweekly 1:1 meetings with each direct report to promote engagement, identify training needs, and track performance.

• Review and approve employee timecards and manage scheduling to align with clinic and organizational requirements.
  

Operational Oversight

• Ensure Test Coordinators maintain compliance with specimen handling protocols, EMR documentation, and patient identification practices.

• Monitor key metrics and proactively mitigate issues that could impact operational performance.

• Oversee supply chain needs, including ordering and tracking supplies for all test coordination activities.
  

Quality Assurance & Audit Support

• Assist with the coordination and execution of internal and external audits

• Conduct regular quality checks on patient coordination activities, specimen documentation, and communication logs.

• Support onsite visit preparations, shadowing staff as needed to ensure protocol adherence and identify opportunities for process improvement.
  

Cross-Functional Collaboration

• Partner with Field Sales, Clinical Operations, and Compliance to resolve complex cases and ensure cohesive patient support.

• Lead team meetings to share updates, disseminate best practices, and reinforce Natera’s standards of excellence.
  

Qualifications

• Education: Bachelor’s degree required (healthcare administration, clinical sciences, or related field)

• Experience: Minimum of 3 years in a supervisory or team lead role within a clinical or laboratory operations setting; prior phlebotomy or oncology experience strongly preferred.

• Certifications: Phlebotomy Certificate required as per state regulations.

Knowledge, Skills, and Abilities

• Strong leadership and mentorship capabilities.

• High proficiency in problem-solving, conflict resolution, and time management.

• Familiarity with clinical compliance standards

• Ability to manage and prioritize tasks in a dynamic environment.

• Excellent verbal and written communication skills.
  

Work Environment & Physical Requirements

• Remote setting with required travel (up to 50%) for audits, site visits, and team support.

• Must follow clinical safety standards and wear appropriate attire, including scrubs when onsite.