Systems Administrator, Salesforce
Company Overview:
At Panopto, we are the most customer-centric learning technology company in the world. As the leader in visual and audio-based learning, we empower organizations to share knowledge effortlessly in a capture and post-capture world. We don’t just build software; we obsess over our users’ goals to deliver solutions that truly matter. Our mission is simple: to attract the brightest talent, people like you, to Elevate the Craft and do the most impactful work of your career.
To enhance our team, we are seeking an experienced Systems Administrator to lead the evolution and optimization of our Salesforce CPQ environment
Position Overview:
In this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning. As our Salesforce CPQ specialist, you will be the architect of our "quote-to-cash" efficiency, ensuring our sales and financial systems are scalable, intuitive, and high-performing. You won't just manage a database; you will translate complex business needs into elegant technical solutions that directly enable Panopto’s growth.
How You’ll Contribute:
In this role, you will have the opportunity to…
-
Architect Scalable Solutions: Gather requirements from across the business and translate them into Salesforce best practices, specifically focusing on CPQ configuration and workflows.
-
Optimize the User Experience: Oversee user and license management while designing page layouts, record types, and custom objects that prioritize Clarity Over Complexity.
-
Drive Process Automation: Identify inefficiencies and build automated solutions that improve data quality and track the metrics that matter most to our leadership.
-
Ensure System Integrity: Maintain the "source of truth" by monitoring integrations (like Marketo, Outreach, and DocuSign) and adhering to strict data management best practices.
-
Empower the Team: Develop documentation and lead training sessions to ensure every Panopto team member is equipped to use our systems effectively.
How We Thrive:
You’ll join a team where we challenge ideas, not people, knowing our success depends on our collective wisdom. We believe in simple elegance and holding ourselves accountable to outcomes, not just activity". Our IT team operates on the principle of Thrive Together—we support one another through complex deployments and value a culture where every voice helps us solve our most intricate challenges.
The Foundation for Success:
-
Mastery of Salesforce: You bring 4+ years of hands-on Salesforce administration experience and hold your Salesforce Certified Administrator credential.
-
CPQ Expertise: You have a deep understanding of the CPQ lifecycle; a Salesforce CPQ Specialist Certification is a significant "force multiplier" for this role.
-
Operational Ownership: You Act with Ownership, handling workload under pressure and meeting deadlines while managing the full software development life cycle.
-
Strategic Relationship Building: You are a strong communicator who can collaborate with stakeholders in Finance, Sales Ops, and Support to build Collective Wisdom.
-
Technical Curiosity: You are familiar with Zapier and modern sales tech stacks, always seeking to Elevate the Craft through continuous learning.
What Success Looks Like:
-
Within 6 Months: Complete a comprehensive audit of the current Salesforce CPQ configuration, resolve the existing backlog of support cases, and establish a streamlined change management process.
-
Within 1 Year: Deliver a fully automated "quote-to-cash" enhancement that measurably reduces manual data entry for the Sales team and improves reporting accuracy for Finance.
-
Your Legacy: You will have built a world-class, scalable Salesforce ecosystem that serves as the backbone for Panopto’s expansion, characterized by "simple elegance" and high user adoption.
Join Panopto and help us design the future of knowledge sharing. As our Systems Administrator, you won’t just manage access and troubleshoot issues—you will be the architect of a seamless, high-performance ecosystem that empowers our global team to do their best work. We are looking for a specialist who views system optimization as a craft and complex problem-solving as an opportunity to deliver 'Clarity Over Complexity.' If you are ready to own the technical backbone of a customer-centric leader and turn system efficiency into a competitive advantage, we invite you to elevate your career with us.
Beyond the Requirements: At this point, we hope you're feeling excited about the job description you’re reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply.
We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes.
We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.
Recruiting Tips: From crafting an impressive resume to presenting your best self during our interviews, we're dedicated to ensuring you feel well-prepared and self-assured as you embark on opportunities at Panopto. Discover some valuable Recruiting Tipsfrom our team.
The standard interview process at Panopto involves several steps, outlined below, to ensure we approach the process thoughtfully and consistently:
Application Review -> Recruiter Call -> Video Interview & Assessment -> Hiring Manager Call -> Interview Loop -> Debrief -> Offer
Our people and culture
Panopto’s mission is to be the leader in visual and audio-based learning in a capture and post-capture world. Our user base is as diverse as the world’s universities and businesses. Panopto’s commitment to fostering a fair, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively. This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints. As a result, we are better equipped to tackle our most intricate challenges, leveraging the wealth of different experiences and backgrounds within our team. This collaborative spirit empowers us to challenge ideas (not people) recognizing that our shared success relies on collective wisdom. It drives us to continuously improve and innovate, ultimately elevating the quality of our products and services. It’s what sets Panopto apart as a unique and rewarding place to work.
Our purpose
We believe that video can have a transformative effect on learning. So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,600 companies and universities worldwide with over 11 million end users. Today, Panopto’s knowledge management platform is the largest repository of expert learning videos in the world. A proud remote-first company, Panopto is headquartered in Pittsburgh, with offices in London, Hong Kong, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture.
Panopto is an Equal Opportunity Employer.
We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the Employee Experience department.
Remote, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely.
Remote, International: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they may make regular trips to the local international office from time to time, where applicable.
Use of Artificial Intelligence (AI):
Panopto may utilize artificial intelligence (AI) tools to assist in our recruitment and evaluation process. This may include analyzing resumes, assessing skills, and generating insights to help identify qualified candidates.
Please be assured that AI tools are used to support our team, and all final hiring decisions are made by human reviewers. Panopto hiring teams will thoroughly review your application and assessment results. AI is not used to make final decisions regarding your candidacy.
By submitting your application and participating in the recruitment process, you acknowledge and consent to Panopto's use of AI tools as described above.
We are committed to full compliance with all applicable labor laws, including Equal Employment (EEOC) laws, across all our company entities.
To ensure fairness and transparency: We have human oversight in all hiring decisions. If you have concerns regarding the use of AI in your assessment, please contact Panopto Talent Attraction to request a manual review of your application. Please be aware that while we offer this option, the manual review process may take longer than the standard AI-assisted process.
Any data collected during this process, including video recordings if applicable, will be retained only for the duration necessary to fulfill the hiring purpose and will be deleted shortly thereafter once the role is filled.
We may utilize vendor tools to assist with the AI process. Vendor functions are ‘skill assessments' or 'resume analysis'.
Panopto is dedicated to a fair and equitable hiring process for all candidates.